Service Design Consultant - Local Government projects
Service Design Consultant - Local Government projects
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Job Description
Role: Service Design Consultant Local Government projects
Consulting Seniority: Consultant Manager
Day rate: 300450/day (outside IR35)
Project duration: 56 months from late June (12 days per week) Location: Hybrid in London or Liverpool/Manchester
Were collaborating with a boutique consultancy that specialises in delivering transformation projects within the public sector. Theyre seeking independent consultants with service design experience for a local government project. The ideal candidate will have experience supporting the design and delivery of services for clients in local government. And has worked within crossfunctional teams to reimagine services that improve customer experiences and operational efficiency.
Weve a preference for you to apply directly via our website as the consultancy will eventually view your profile in our platform.
Tasks
- Run service design training coaching and mentoring to service leads in the Council as part of a programme to build the Councils capabilities especially in Adult Childrens and Place services
- Conduct user research to understand needs behaviours and pain points
- Develop personas journey maps and service blueprints
- Facilitate workshops and cocreation sessions with stakeholders and users
- Design service concepts and testable prototypes
- Work closely with delivery product and ops teams to align implementation
Requirements
- An independent consultant available from late June for 2.5 days per week for 6 months
- Nice to have: Experience working in local government projects
- Proven experience delivering service design in complex environments
- Strong command of user research journey mapping and prototyping methods
Consulting levels considered:
Consultant; Senior Consultant; Manager
We appreciate you making an application and aim to respond to all candidates.
Many thanks
Blackbook Community Team
Employment Type
Full Time
