Dispatcher
Dispatcher
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Job Description
Key Responsibilities:
Schedule services and address customer needs for service changes ensuring completion in accordance with established policies.
Dispatch calls to routes based on driver locations and designated routes.
Perform driver checkins at the end of the day to ensure accurate and complete paperwork.
Distribute collect and review route sheets to ensure accurate data entry route closing
Coordinate with other departments to clarify roles and responsibilities for resolving service issues.
Handle additional tasks as assigned by the Dispatcher Manager.
Interact with customers the customer service department sales and operations staff under the direction of the Dispatch Manager.
Work with routing specialists to optimize routes.
Field incoming calls/emails from customers.
Troubleshoot and resolve delivery and pickup issues proactively.
Assist in determining driver staffing levels for optimal responsiveness and productivity.
Record and distribute driver information to relevant departments.
Communicate breakdowns with maintenance shop personnel.
Ensure effective and professional communication via email phone and twoway devices.
Knowledge Skills Abilities and Competencies:
High school diploma ; postsecondary education or diploma is an asset.
12 years of experience in transportation dispatch or customer service.
Strong communication and interpersonal skills.
Excellent customer service focus.
Ability to multitask and prioritize effectively.
Proficient in MS Outlook Excel and Word.
Industry knowledge is an asset.
Advanced software and word processing skills including adequate typing speed.
Ability to work extended hours including occasional weekends.
Experience with TRUX system preferred but willingness to learn is acceptable.
Additional training in transportation logistics or customer service (call center environment) is a plus.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Employment Type
Full-Time
