Dispatcher
Dispatcher
Posted on :
04-08-2025
Employer Active
1 Vacancy
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Job Description
Done! Plumbing Heating Cooling & Electrical: We have been your trusted HVAC Plumbing & Electrical provider serving the Denver metro area since 1999. Our top notch service and outstanding customer service are what makes Done the go to service company in the area. But where would we be without the heroes on our support team Wed rather not find out! Apply to be a Done hero today!
The Good Stuff:
- Salary range based on experience ($22-$24/hr)
- In-office position 3 weekdays and 2 weekend days
- Swing shift 11:30am-8:00pm
- Full Benefit Package including: Medical Dental Vision and more
- 401k with 4% company match
- PTO Paid Wellness Time & Paid Holidays
Responsibilities:
- Handles incoming calls emails faxes and light office tasks
- Responsible for answering the phone booking service calls along with handling other office calls
- Enters accurate/updated information for every call
- Resolves customer issues (missed appointments reschedules) in a courteous professional and timely manner
- Performs customer confirmation calls
- Appointments are scheduled according to times set by dispatch or what the customer requests
- Dispatches technicians based on qualification and location
- Assure accuracy by double checking yourself and your teammates
- Assist technicians managers and other employees in anything they need help with
- Follows all company policies and procedures
- Additional duties and responsibilities as assigned
Skills Abilities and Requirements:
- Detail Orientated
- Goal oriented self-starting energetic and a good problem solver
- Pleasant telephone demeanor and be able to demonstrate great customer service and telephone skills
- Ability to work with other employees management and technicians to get the job done correctly and in the best interest of our customers
- Basic sales skills uses critical thinking to help dispatch schedule calls
- Basic computer literacy of Microsoft Office (Word Excel Outlook)
Experience:
- A minimum of two years customer service and/or one year experience in dispatch
- MUST HAVE SERVICE TITAN EXPERIENCE
- Must be able to type 35wpm on a standard keyboard as well as perform other basic clerical operations
Apply now and a member of our recruiting team will be in touch!
Employment Type
Full-Time
Key Skills
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