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$ 72436 - 91825
1 Vacancy
Job Description
Description
Application Deadline: Wednesday August 20 2025 at 10:00AM
Tentative Written Exam Dates: Wednesday August 27 2025 or Thursday August 28 2025
Tentative Interview Date: Thursday October 2 2025The City of Paso Robles is excited to announce an opportunity to join our team as a Dispatcher. This position is the first point of contact in emergency and non-emergency situations serving as the critical link between the community and our police and fire personnel in the field.
In this fast-paced and rewarding position youll play a key role in keeping our community safe by remaining calm under pressure managing multiple priorities and delivering information with clarity confidence and compassion. Its a role that demands quick thinking strong decision-making skills and a steady voice when it matters most.
Whether youre an experienced dispatcher or someone ready to launch into an exciting new career in public safety we encourage you to apply. If youre looking for meaningful work where your actions make a real difference every day this is your chance. Come serve the community be the calm in the chaos and make a real impact.
About Paso Robles
Nestled in the heart of Californias scenic Central Coast Paso Roblesshort for El Paso de Robles or The Pass of the Oaksoffers a unique blend of small-town charm natural beauty and modern opportunity. Originally founded around its famous mineral hot springs and rich agricultural heritage Paso Robles has grown into a dynamic and thriving community. The region enjoys a Mediterranean climate with warm sunny days and cool evenings ideal for both outdoor living and agricultural innovation. With its rolling hills majestic oak trees and panoramic vineyard views Paso Robles provides a truly inspiring setting for work and life.
Paso Robles central location within San Luis Obispo County offers residents easy access to a wide array of cultural educational and recreational attractions. Just a short 30-minute drive south lies California Polytechnic State University San Luis Obispo (Cal Poly) a nationally ranked institution known for its hands-on learning and innovation. This proximity fosters strong connections to cutting-edge research continuing education and a highly educated talent pool. To the west scenic Highway 1 leads to the iconic Hearst Castle in San Simeon a historic landmark that draws visitors from around the world with its stunning architecture and sweeping coastal views. Within the county residents can also enjoy the vibrant coastal towns of Morro Bay Cambria and Pismo Beach as well as the eclectic energy of downtown San Luis Obispo. From wine tasting and hiking to art galleries surf spots and farmers markets San Luis Obispo County offers an exceptional quality of life.
Today Paso Robles is best known as a premier wine region home to over 200 wineries producing world-class Zinfandels Cabernet Sauvignons and Rhne varietals. But wine is just the beginning. The city boasts a vibrant downtown filled with boutique shopping award-winning restaurants and a bourgeoning local arts scene. Cultural highlights include the Paso Robles Wine Festival California Mid-State Fair and a variety of community events that bring residents together year-round. A wide array of housing options good schools a welcoming business environment and proximity to outdoor destinations make it an ideal place to live and work. Whether youre a young professional a growing family or someone looking to make a lifestyle change the City of Paso Robles offers the perfect balance of opportunity community and California charm.
The Organization
The City of Paso Robles was incorporated in 1889 as a general law city and operates under the Council-Manager form of government. As of January 1 2025 the Citys population has grown to approximately 31061 reflecting consistent growth over recent years as more residents are drawn to the Citys high quality of life strong community identity and comprehensive municipal services.
The City is a full-service municipality meaning it provides a wide range of essential public services directly to its residents. These include police and fire protection emergency medical response water and wastewater utilities parks and recreation planning and development services public works and community enrichment programs. The City is committed to delivering responsive effective and efficient services that enhance the well-being of its residents and support a safe sustainable and vibrant community.
The governing body consists of a five-member City Council: the Mayor elected at large by the voters of the City; and four Councilmembers elected by district. Voters also elect one City Treasurer at-large. All six elected positions are non-partisan. The City Manager appointed by the City Council serves as the Chief Executive Officer and is authorized to appoint all non-elected employees with the exception of the City Attorney.
The City operates with a total annual budget of $145.7 million for fiscal year 2025-26 and employs 314.44 full-time equivalent positions across the departments of Administrative Services City Managers Office Community Development Community Services Fire and Emergency Services Police Public Works and Utilities.Typical Duties
- Monitors and receives routine and emergency calls for service
- Determines the nature and priority of a call the availability and location of patrol units and dispatches appropriate equipment and personnel within established policies and procedures
- Makes accurate entries into the California Law Enforcement Telecommunications System (CLETS) computer terminals and collects and enters pertinent information into local data storage systems
- Communicates in a clear easily understood voice with proper diction under stressful conditions
- Accurately secures and records information of reported emergency or problem and the exact location
- Provides resource information to field units stations other agencies and the public
- Receives information over the radio from numerous police fire and public works radio frequencies
- Maintains a variety of confidential records call and incident logs and prepares reports as directed
- Disseminates information to field officers regarding wanted persons property and warrants
- Monitors officers in the field to ensure their physical safety
- Maintains departmental security by operating intercoms locks and gates
- Performs other related duties as assigned
Employment Standards & Special Requirements
Knowledge of:
- The organization operations and terminology of public safety agencies
- Modern office equipment including computers Microsoft Office Microsoft 365 and related word processing and spreadsheet software
- Pertinent federal state and local laws and codes
- Knowledge of the English language spelling grammar and punctuation
- Proper radio dispatching techniques including code language
- Geography of the City including the location of streets roads highways areas major buildings and public facilities
- Departmental rules policies and procedures
Ability to:
- Operate a California Law Enforcement Telecommunications System (CLETS) Computer Aided Dispatch (CAD) system and Records Management System (RMS)
- Simultaneously take calls radio dispatch prioritize calls for service manage incidents units and resources and log incident details in the computer aided dispatching software during normal and high-volume period
- Calmly and effectively manage emergency situations and assist in directing others in an appropriate course of action during stressful situations
- Display excellent interpersonal communication and public contact skills
- Retain and accurately relay information received from a variety of sources
- Work efficiently and effectively under stress and exercise sound judgment in emergency situations
- Adjust quickly to changing situations and perform several tasks at once while adjusting appropriate prioritization of incoming calls
- Use clear enunciation tact and courtesy while handling irate or distraught individuals
- Establish and maintain effective working relationships with those contacted in course of work
Education and Experience
Any combination of training and experience that would provide the required knowledge skills and abilities is qualifying. A typical way to obtain the required qualifications would be equivalent to:- Graduation from high school; andof a valid California Class C driver license and a satisfactory driving record
- Two years of experience working with the public
Special Requirements
- Possessionof a valid California Class C driver license and a satisfactory driving record
- At least 18 years of age
- Must successfully complete the 160-hour Public Safety Dispatchers Basic Course and obtain CPR and first aid certifications within 12 months of appointment
Spanish language skills are highly desirable.
Lateral Transfers
Lateral transfers are able to waive the written test requirement and are provided a shorter probationary period upon hire. To be considered a lateral applicants must meet both of the following requirements:- Current employment as a law enforcement dispatcher; and
- Possess a California POST Basic Public Safety Dispatcher Certificate (Individuals are eligible to apply for a POST Public Safety Dispatcher Certificate upon satisfactory completion of both the 160-hour Public Safety Dispatchers Basic Course and an agencys probationary period.)
Selection Procedure & Application Process
Selection Components:
1. Written Exam - POST Entry Level Dispatcher Selection Test Battery (PELDSTB)
Candidates who receive a score of 48 or above on the PELDSTB may be invited to an interview. The written test may be waived if the candidate meets one of the following conditions:
- Has taken the PELDSTB in the last year and scored 48 or higher; documentation of your test score on agency letterhead must be provided with your application
- Is considered a lateral transfer (as described above)
2. Interview
To be considered for this exceptional career opportunity please submit a completed employment applicationand all applicable documents by the application deadline.This is a confidential recruitment and will be handled accordingly throughout the various stages of the process. Candidates should be aware that references will not be contacted until mutual interest has been established.
Applications received will be reviewed for accuracy completeness and job related qualifications.A limited number of persons whose applications clearly demonstrate they most closely meet the requirements may be invited to participate in the selection process which may be any combination of written oral and/or performance exams. All statements made in the application materials are subject to verification. False statements will be cause for disqualification or discharge. Appointment is subject to successfully passing a pre-employment physical psychological exam polygraph background check and criminal history check. Before starting work applicants must present documentation of their identity authorization to work in the United States and a DMV driving record.
City of Paso Robles participates in E-Verify (more information can be found at Following appointment a probationary period of eighteen (18) months for non-laterals or twelve (12) months for laterals is required as the final phase of the appointment process. The email address you provide on the City application will be the primary means of communication the City will use to contact you regarding your application and this recruitment. If you have questions regarding the application process please contact Human Resources at or by email at .All persons employed by the City of Paso Robles are designated as disaster service workers as defined in the California Government Code section 3100 and 3101.The City of Paso Robles provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.The provisions of this bulletin do not constitute a contract.
Photos by: @brittanyapp
Employment Type
Full-Time
