Customer Service Executive - Repairs
Customer Service Executive - Repairs
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Job Description
Job description
AJW Group is a global leader in the supply exchange and repair of aircraft components. We support airlines and MROs with efficient reliable solutions to keep fleets operational. The role of a Customer Repairs Executive supports the Customer Service Team Leader with key daytoday tasks including raising repair orders managing orders and handling customer transactions to ensure smooth operational delivery.
Key Responsibilities include:
Support the Customer Service Team Leader in delivering high service standards and meeting both customer and business objectives.
Actively contribute to MRO Operations and ensure compliance with updated procedures.
Drive cost savings and process efficiency across the repair cycle.
Support the team in meeting service contracts and departmental goals.
Liaise with vendors to manage costs and improve profitability.
Assist with operational decisions and problemsolving.
Collaborate across departments to improve and implement business processes.
Work closely with Sales SSM and MRO teams to maximise customer opportunities.
Job requirements
About you
Previous experience in a customer service or administrative role.
Strong communication and interpersonal skills with the ability to work effectively across teams.
Highly organised with strong attention to detail and the ability to prioritise in a fastpaced environment.
Confident in decisionmaking and problemsolving to support daily operations.
Comfortable using Microsoft Office and internal business systems.
Proactive and adaptable with a focus on continuous improvement.
Desirable: Experience within the aviation industry or supply chain/logistics environment.
Desirable: Knowledge of repair order processes and vendor cost management.
About us
At AJW were more than just a businesswere a global team shaping the future of aviation. We connect supply and deliver to keep the world moving and we invest in the people who make it happen. When you join us youll be part of an innovative supportive and inclusive workplace where you can grow and thrive. Heres what we offer:
A team fun budget to bring colleagues together.
Free access to LinkedIn Learning to support your development.
Opportunities to take part in charity events volunteering and community projects.
A modern office with an onsite gym biketowork scheme and a great restaurant.
A discretionary bonus and private healthcare.
Relocation support if youre moving closer to our HQ.
We encourage five days a week in the office to strengthen teamwork collaboration and development. However we understand personal circumstances vary and we support flexibility where needed. Some roles may require more inoffice presence to meet business needs but were committed to finding the right balance for our team.
Watch the video below to discover who we are what we do and why AJW could be the perfect place for your next career move.
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Employment Type
Full-Time
