Application support
Application support
Posted on :
08-05-2025
Employer Active
1 Vacancy
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Job Description
Maintenance Service tasks done independently. Customer Service SupportProvide Support for digital Solutions offered to processes and work instructions to manage the tickets in the ticket systemProblem solving of incidents remotely or on site (as requested)Processing coordination and forwarding of technical customer inquiries. Installation update upgrade patching and configuration of Digital Solutions Technical elaboration and collaboration in the preparation of function relatedProvide input to the continuous improvement of processesProvide input to the improvement of support templatesActive use of support toolingCollaborate with and support the DSO Project Hubs Setting own as well as working on defined priorities according to priority matrix in order to meet productivity efficiency quality and time standardsFollow all relevant FME policies guidelines manuals and SOPs as updated from time to timeParticipation in relevant product certification training and update courses in technical insights from customer feedback marketing dynamics and Complete documentation of the executed work in accordance with the Medical Device Regulation and Standard Operating Procedures (SOPs) in all required systems (e.g. ticketing system system for medical device registration)Documentation of requests for changeNew business service tasks guided/supported by FME senior (Pre)Sales support Facilitate the technical support and activities in presales meeting with customers local sales and FME senior pretender presales input to sales team potentially including site visits with sales team to as local technical member to visits customers as Management Providing project management for implementation projects at customer siteAdvising customer IT to ensure the customer IT infrastructure requirements fulfilled. Providing detailed implementation project plan and discuss timing with local sales and/or Execution Install and configure digital solutions on customer full functionality by testing before taking digital solutions into productionFollowup on open topics after project closureTechnical RequirementsGeneral uptodate knowledge about IT and digitalizationExperience of SQL Server and network configuration & trouble shooting skills Experience of IT service operation management incl. incident/problem management change management complaint management release management and configuration of information system connectivity networking cloud technologies mobile technologies and applicationsITIL basic knowledgeGood communication skills in local culture and international context in to travel as to working hours in urgent and prioritized cases.
Employment Type
Full-Time
Key Skills
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