Business Analysis Senior Manager - Dallas, TX

ATTENTION MILITARY AFFILIATED JOB SEEKERS Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is OnSite at the location detailed in the job post.


Equinix is the worlds digital infrastructure company operating over 260data centers across the globe. Digital leaders harness Equinixs trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places partners and possibilities to scale with agility speed the launch of digital services deliver worldclass experiences and multiply their value while supporting their sustainability goals.



A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

The Global Operations Business Analysis Senior Manager will evaluate and improve Operations business processes to enhance product and service quality across all functions within the organization. This seniorlevel business analyst will leverage their extensive expertise and experience to identify process inefficiencies and risks within the organization and devise strategies to optimize operations ensuring compliance with industry standards and internal/external customer expectations. The ideal candidate will be a customerfocused selfstarter with exceptional problemsolving skills proactivity resourcefulness and the ability to develop and implement creative processcentric solutions.

Responsibilities:

Analyzes business processes to identify areas of improvement

Determines and applies appropriate methodologies and tools for analyzing a range of complex functional and/or crossfunctional
problems with business implications (often complex and with a high level of ambiguity

Determines and utilizes the appropriate methodology including Lean Six Sigma where appropriate

Develops process improvements to enhance quality and efficiency

Implements quality assurance and risk mitigation measures and processes

Collaborates with stakeholders crossfunctionally to ensure consistent quality

Drives alignment with stakeholders from problem identification through implementation and postimplementation monitoring

Monitors performance metrics and KPIs to track improvement effectiveness

Conducts root cause analysis (RCA) with stakeholders on identified quality issues suggest corrective action(s) and drive accountability

Becomes the organizational center of excellence (COE) for quality assurance methodologies and tools and leads team training sessions in this regard

Reports to leadership on progress and outcomes of quality assurance initiatives

Creates functional backend process mapping capabilities

Manages pre and postimplementation analysis and develops recommendations and plan

Mentors junior team members and internal staff providing necessary feedback guidance and/or advice

Drives consistency and alignment across different functional teams

Recommends alternative solutions escalating where disagreements persist

Obtains creates and documents business requirements engaging multiple stakeholders

Creates and drives signoff of BRD (business requirements document) managing BRDs (including those with high complexity) crossfunctional and crossregional reviews

Works with the BSAs and Dev team on solution design and development providing recommendations for improvement

Assesses solutions from multiple angles

Reviews functional design working closely with BSAs and DEV teams to ensure the solution meets requirements

Partners with stakeholders to analyze define and document business processes within and across functional areas

Design the future state: Partner with crossfunctional teams to design pilot and implement fitforpurpose future state processes based on business objectives and requirements Develop analyze and propose options that achieve objectives balancing effort cost impact and speed and Perform gap analysis


Additional Qualifications/Responsibilities
Required Skills:

Process analysis and improvement

Continuous Improvement Certification essential (Lean Six Sigma or Lean Practitioner)

Deep understanding of effective process Quality Assurance (QA) practices

Project & Program Management

Risk identification and mitigation

SharePoint Administration

O365 fluency

Data and Statistical Analysis

Business Process Mapping

Root cause analysis (RCA)

Continuous Improvement methodologies (e.g. Lean Six Sigma SIPOC A3)

Documentation and reporting

Leadership and training

Marketing and/or presenting concepts to organizational leads managers and executives to gain buyin

Ability to be a selfstarter and meet identified deadlines and commitments regularly

Qualifications:

Bachelors degree or equivalent experience in business administration process quality management or related fields

5 years of experience in a process quality analyst (or similar) role

Extensive knowledge of industry standards best practices and quality control methodologies

Proven ability to lead process improvement initiatives

Experience with quality assurance software and process mapping tools

Strong analytical and problemsolving abilities

Excellent communication and collaboration skills