Service Line Operations Excellence Analyst
Service Line Operations Excellence Analyst
Posted on :
06-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
The purpose of this role is to provide support process improvement initiatives across the service line. Working closely with the Service Line operations excellence team and market process teams to deliver process analysis mapping and redesign. Applying basic lean six sigma root cause analysis and kaizen skills to assess process waste and develop business cases SOPs and training manual for the market. Able to support the facilitation of interviews workshops and trainings with market stakeholders.
Job Description:
Key responsibilities:Participates in workshops and be accountable to provide/produce required documentation of process maps within the stipulated timelines (as agreed with the stakeholders)Accountable to share notes and discussion points (post stakeholder meetings/workshops) for review in a timely manner (as agreed with the SL Operations leads)Accountable to create mini project/activity plans to track and share progress updates with Service Line Operations leadsComplies to using the preferred templates and tools and store all documents in common repositories such as sharepoint/one drive (as specified by the regional process leads)Accountable to create SOPs and training manuals to facilitate ADONIS training of Service Line Operations team and market stakeholdersAccountable to perform simple data analysis by converting raw data into graphs and charts reflecting trend analysisPracticeslean toolsfor root cause analysis and identifying kaizen opportunities and present the same to the Service Line Operations team to obtain feedbackWorks with technology leads in the market global teams (and 3rd party vendors) to test solutions identify bugs/issues and get the solution ready for training/rolloutWorks with third party service providers (e.g. ADONIS) to assist in their deployment of new services within the business Platform Delivery & Operational ManagementFacilitates governance sessions with Service Line Operations team/market stakeholders to discuss/share progress updates and key action points onprojects/activities undertaken.Location:
MumbaiBrand:
MerkleTime Type:
Full timeContract Type:
PermanentRequired Experience:
IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
