Human Resource Specialist
Human Resource Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Chewy it is our mission to become the most trusted and convenient online destination for pet parents and our partners vets and service providers alike. Our success is measured by the happiness of the people and pets we serve not simply by the amount of pet supplies we deliver. Thats why we continue to think of outsidetheChewybox ways to delight surprise and thank our loyal pet lovers!
Our Opportunity:
Chewy is hiring an HR Specialist responsible for triaging tasks specified to the Team Member Services team at Chewy in our Plantation FL office. The ideal candidate will be techsavvy have a strong customer service orientation and be meticulous. This role is responsible for quickly and efficiently reviewing incoming tickets in ServiceNow and assigning them to the appropriate team/employee for resolution. This role is an ideal entrylevel HR opportunity gaining exposure to a vast array of HR inquiries and questions. We believe in excellence in all we do and accept nothing less. Youll be successful in this role because you are resultsoriented you excel in quickly assessing core issues/concerns and you are efficient and organized.
What Youll Do:
- Review tickets and issues submitted to HR through ServiceNow
- Triage and assign the cases to the appropriate HR contact
- Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow
- Assist with research and tracking of case issues and metrics
- Provide ongoing support on decreasing triaging traffic through standardizing selfservice support
- Provide Tier 1 inbound phone support for HR Shared Services.
What Youll Need:
- HS Diploma or GED Bachelors degree or equivalent experience preferred
- Experience preferred in working in ServiceNow or similar case management platform
- Previous HR Experience preferred
- Customer service focused have a passion for process improvement selfmotivated and able to work both independently and in a team environment
- Excellent communication analytical problemsolving and troubleshooting skills
- Detailoriented; demonstrate strong organizational and time management skills as well as strong data entry skills
Required Experience:
Unclear Seniority
Employment Type
Full Time
