Account Manager
Account Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Account Manager DotYeti
Important Note: This position requires graveyard shift hours 10:00 PM to 6:00 AM PHT).
Were looking for a proactive and clientfocused Account Manager to help us build strong lasting relationships with our clients and ensure smooth collaboration with our creative team. Youll play a key role in managing the endtoend client experience making sure expectations are aligned communication is clear and the final outputs exceed expectations.
What youll do:
- Client Relationship Management: Serve as the main point of contact for your assigned clients understanding their needs goals and preferences while keeping them informed throughout the creative process.
- Production Coordination: Oversee the full clientproduction cycle from onboarding to aftersales support and ensure all deliverables are on time and aligned with client expectations.
- AfterSales Support: Provide professional postproject assistance (e.g. revisions design requests and followups) to maintain high levels of client satisfaction.
- Issue Resolution: Address client concerns or complaints swiftly and professionally protecting and nurturing the clientcompany relationship.
- Team Alignment: Act as the bridge between clients and creatives assign the right team members to projects and make sure everyones on the same page.
- Negotiation & Strategy: Handle agreements and requests with both the client and production team with a focus on winwin outcomes.
Our ideal candidate:
- Has proven experience as an Account Executive Account Manager or in a customer service/sales role.
- Excellent communicator and relationshipbuilder with strong interpersonal skills.
- Knows how to manage multiple priorities with excellent timemanagement and organizational skills.
- Fluent in Google Workspace (G Suite) tools.
- Has a basic understanding of market research and negotiation principles.
- Enthusiastic proactive and passionate about client success.
Bonus Points for:
- Previous startup and/or design agency experience.
- Experience handling design requests for MSMEs large corporations and entrepreneurial initiatives.
What We Offer:
- Fully Remote Work: Enjoy the flexibility of a remote work environment.
- Paid Time Off & Benefits: Generous paid time off mental health leave and comprehensive health coverage.
- Professional Growth: Opportunity to grow with a talented and collaborative team.
- Competitive Compensation: Competitive salary with yearly and surprise raises.
- Equipment Allowance: Allowance provided to equip your home office.
Hiring Process:
- Initial Interview
- Secondlevel Interview
- Assessment
- Final Interview
- Job Offer!
Note: We are currently not accepting meeting requests for this position through our website. Submit your application via this job ad.
Employment Type
Full Time
