SU - Client Success Manager
SU - Client Success Manager
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1 Vacancy
Job Description
Role Description
This is a full-time remote role for a Client Success Manager at a growing U.S.-based company. The Client Success Manager will be responsible for ensuring client satisfaction driving account growth and maximizing the value our customers receive from our products or services. The ideal candidate will have a strong background in account management excellent communication skills and a passion for delivering exceptional customer experiences.
Qualifications
- 3 5 years of experience in client success account management or a similar customer-facing role.
- Proven track record of maintaining and growing client relationships in a B2B environment
- Ability to handle multiple accounts simultaneously while maintaining attention to detail.
- Proficiency in CRM tools (e.g. Salesforce HubSpot) and MS Office/Google Workspace.
- Strong analytical skills to interpret data and drive actionable insights.
- Customer-centric approach with a passion for delivering value and building trust.
- Excellent communication interpersonal and presentation skills.
- Strong problem-solving abilities with a proactive mindset.
Responsibilities
- Serve as the primary point of contact for assigned clients building and maintaining strong long-term relationships.
- Understand clients business needs objectives and challenges to ensure our solutions align with their goals.
- Onboard new clients ensuring a smooth transition from sales to implementation and adoption.
- Monitor client engagement usage and satisfaction to proactively address issues and identify opportunities for improvement.
- Collaborate with internal teams (sales product marketing and support) to deliver on client requirements and drive retention.
- Conduct regular check-ins business reviews and strategy sessions with clients.
- Identify upsell and cross-sell opportunities to increase account value.
- Track analyze and report on key client success metrics.
- Manage escalations effectively ensuring issues are resolved in a timely manner.
- Advocate for the client internally to help shape product development and service offerings.
Compensation
$ 1200 - $ 2000 per month paid in USD depending on experience.
Details
- Independent contractor agreement paid 2x monthly.
- Client has a desire for long-term commitment.
Employment Type
Full-time
