Customer Service Coordinator

AerSale

Posted on : 02-05-2025

Employer Active

1 Vacancy

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Job Location

Albuquerque, NM - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 02-05-2025

Job Description

Who we are:
AerSale is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger cargo and government segments. Featuring complete aircraft nosetotail valueadded offerings including Aircraft & Component Maintenance Repair and Overhaul Services (MRO) Aircraft & Engine Sales and Leasing Used Serviceable Material (USM) Sales and Parts Exchange Flight Equipment Asset Management Services Internally developed aircraft and component modifications (engineered solutions) designed to enhance aircraft performance and operating economics (e.g. AerSale AerTrak and AerAware).
For more information visit us at .

What we Offer:
Medical Insurance
100 Employer Paid Dental Vision Life Short and Long Term Disability Insurance
401K with Employer Contribution
Employee Stock Purchase Plan (ESPP)
Education Reimbursement (related field)
Employee Referral Program and Recognition Program
Paid Holidays and 15 Paid TimeOff Days annually

Job Description:

Essential Duties and Responsibilities:

Act as a primary contact and representative for ALGS customers.

Provide clear timely responsiveness and detailed quotations to the assigned customer base. This may require after hours calls.

Work with internal/external customers to clarify and resolve issues or determining what issues require escalations

Communicate with customer to manage their delivery priorities providing the customer with a timeline and updates related to any changes on deliveries.

Maintain communication with customers to set expectations and deliver updates accordingly.

Represent ALGS in a professional innovative positive proactive manner.

Work with customers to forecast their incoming units on daily monthly quarterly yearly and any holiday requirements.

Support finance dept. to resolve long standing AR issues.

Maintain accurate and uptodate Data & Records.

Share records of customer interactions and transactions (inquires comments complaints) with Manager. Uses this information to provide recommendations for better processes.

Provide weekly status reports to customer as provided by purchasing

Job duties may include working with min/max inventory.

Job duties may include cycle counts.

Cross training to purchasing/receiving when available.

Education and Experience:

High school diploma or an equivalent

Experience in industry environment focusing on customer relationships account development practices sales and/or marketing.

Skills and Abilities:

Proficient in Pentagon or similar software preferred

Must be multitask/project oriented with the ability to work under pressure in a fastpaced industry meeting established timelines.

Excellent verbal writing listening and interpersonal skills are required to interact with all functional levels of internal and external contacts.

Detail orientated and organized.

Computer literate and proficient with Microsoft Office programs (Outlook Word PowerPoint and Excel).

Ability to generate various types of reports.

Willing to maintain availability via phone/email outside of regular working hours.

Strong analytical and decisionmaking skills with ability to exercise informed risk taking in order to make judgment calls.

Ability to prioritize and to work independently.

Physical Requirements:

Requires prolonged periods of sitting at desk.

Must be able to use hands and arms for repetitive movements such as movement of wrists hands fingers while typing.

May occasionally be required to lift and carry up to 10lbs. (standard for office roles)

If you would like to see your career take flight apply today!

Aersale is an Equal Opportunity Employer. The company prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race color religion sex sexual orientation general identity national origin or for inquiring about discussing or disclosing information about compensation. As a Government Contractor Aersale takes affirmative action to employ and advance in employment individuals without regard to disability or veteran status. If you are an Individual with Disability and require any assistance with the application process please contact Human Resources at: .

Required Experience:

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

AerSale

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Customer Service Coordinator

AerSale

Job Description

Employment Type

Company Industry

Key Skills

About Company

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