Customer Service Representative with Italian
Customer Service Representative with Italian
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Job Description
Were partnering with a leading Outsourcing/BPO consultancy supporting a global travel & tourism brand. This is an excellent opportunity for Italian speakers to deliver exceptional service while enjoying the vibrant lifestyle of Lisbon.
Location: Lisbon Portugal (On-site)
Employment Type: 1-year contract
Industry: Outsourcing / BPO Travel & Tourism
Languages: Italian (C2) English (B2)
Compensation: Base salary incentives
Your role will include:
Handling customer interactions via phone email chat & social media
Providing accurate information and support on products & services
Assisting with technical inquiries and troubleshooting issues
Documenting cases and updating systems accurately
Managing a personal queue of service tickets and prioritizing tasks
Collaborating with teams to ensure proper case closure and service quality
What youll need:
Native/fluent Italian (C2) & strong English (B2)
Previous customer service experience
Excellent verbal and written communication skills
Basic troubleshooting abilities & eagerness to learn new tools
Strong organizational and multitasking skills
Team-oriented mindset with adaptability in a fast-paced environment
Whats on offer:
Work with a global travel & tourism leader
Competitive salary performance incentives
Career growth within the BPO industry
Collaborative international work environment
Exclusive travel perks and discounts
And much more!
#LisbonJobs #CustomerService #BPOCareers #ItalianJobs #PortugalHiring #TravelAndTourism
Employment Type
Full Time
