Customer Service Advisor
Customer Service Advisor
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Job Description
OCU Group are looking for an experienced Customer Service Advisor to join the team based at our Leeds Seacroft Office.
Were looking for a passionate people-focused Customer Service Advisor your mission is simple but vital: to deliver 10 out of 10 experience to every customer every time.
Youll be the first point of contact for our customers handling inquiries solving problems and making sure everyone you speak to feels heard valued and supported. We believe that excellent customer service isnt just about meeting expectationsits about exceeding them.
You will need to:
- Deliver a consistently high level of customer service across all channels.
- Handle queries complaints and feedback efficiently and professionally
- Ensure every customer interaction ends on a positive note aiming for a 10/10 experience
- Build rapport and trust with customers through clear empathetic communication
- Maintain accurate records of customer interactions using internal systems
- Work collaboratively with other teams to resolve issues quickly and effectively
To be successful in the role you will need proven experience in:
- Delivering a consistently high level of customer service across all channels.
- Handling queries complaints and feedback efficiently and professionally
- Ensure every customer interaction ends on a positive note aiming for a 10/10 experience
- Build rapport and trust with customers through clear empathetic communication
- Maintain accurate records of customer interactions using internal systems
- Work collaboratively with other teams to resolve issues quickly and effectively
Company Information:
OCU leads the way in end-to-end infrastructure engineering in the utilities digital and energy markets specialising in safely and efficiently delivering complex client requirements. Our breadth of capabilities and depth of operational capacity paired with our cutting-edge technology ensure that we are not just part of the market; we are leading it.
Working directly with many of the countrys leading power energy transition water telecoms and digital clients we are looking for the very best talent to join our growing team.
Employment Type
Full Time
