Enterprise Support Manager ES - Amazon Dedicated Cloud WWPS US Federal
Enterprise Support Manager ES - Amazon Dedicated Cloud WWPS US Federal
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 152100 - 262800
Vacancy
1 Vacancy
Posted on :
01-05-2025
Job Description
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service #1 most trusted and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting global financial services companies that are taking advantage of a growing set of services and features to run their missioncritical applications. You will work with leading companies in the financial services space and directly with the engineering teams within Amazon developing these new capabilities.
The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems working with customers and who has a background from a variety of different fields. If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application managing part of a network from layer 3 and higher or webrelated programming that includes the consumption of web services wed like to talk with you!
You will be surrounded by people who are incredibly smart passionate about cloud computing and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while your team:
* Manages assigned Enterprise accounts and oversee support cases
* Completes analysis and presents periodic reviews of operational performance to customer
* Provides detailed reviews of service disruptions metrics detailed prelaunch planning
* Makes recommendations on how new AWS offerings fit in the company architecture
* Advocate for customer features and requirements within AWS (be their voice internally)
* Participates in customers meetings (onsite or via phone)
* Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
* Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
About the team
The Americas Public Sector (AMERPS) Enterprise Support team is comprised of Enterprise Account Engineers (EAEs) and Enterprise Support Managers (ESMs) who hail from various Public Sector backgrounds. We seek a diverse talent pool with different technical backgrounds perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Public Sector entities often operate differently than Commercial/private sector in the ways they procure adopt accredit and deploy technology. Our emphasis on serving these customers and their specific needs allows tailoring the Enterprise Support product to best suit them.
This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.
Key job responsibilities
* Bachelors degree or CASP (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud or CSSLP (Certified Secure Software Lifecycle Professional)
* 6 years of technical engineering experience
* 4 years managing technical teams
* Current active US Government Security Clearance of Top Secret or above
* Passionate about customers and new technology
Experience working with enterprise software companies
A day in the life
* Manages assigned Enterprise accounts and oversee support cases
* Completes analysis and presents periodic reviews of operational performance to customer
* Provides detailed reviews of service disruptions metrics detailed prelaunch planning
* Makes recommendations on how new AWS offerings fit in the company architecture
* Advocate for customer features and requirements within AWS (be their voice internally)
* Participates in customers meetings (onsite or via phone)
* Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
* Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
About the team
As a member of the AWS Support team you will be at the forefront of this transformational technology assisting global financial services companies that are taking advantage of a growing set of services and features to run their missioncritical applications. You will work with leading companies in the financial services space and directly with the engineering teams within Amazon developing these new capabilities.
Associates degree or above or CASP (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud or CSSLP (Certified Secure Software Lifecycle Professional)
* Experience in technology operations and operational parameters and troubleshooting for four 4 or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development
* Experience with AWS services and/or other cloud offerings
* Innovative thinking and bias for action balanced with a strong customer and quality focus
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $152100/year in our lowest geographic market up to $262800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems working with customers and who has a background from a variety of different fields. If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application managing part of a network from layer 3 and higher or webrelated programming that includes the consumption of web services wed like to talk with you!
You will be surrounded by people who are incredibly smart passionate about cloud computing and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while your team:
* Manages assigned Enterprise accounts and oversee support cases
* Completes analysis and presents periodic reviews of operational performance to customer
* Provides detailed reviews of service disruptions metrics detailed prelaunch planning
* Makes recommendations on how new AWS offerings fit in the company architecture
* Advocate for customer features and requirements within AWS (be their voice internally)
* Participates in customers meetings (onsite or via phone)
* Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
* Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
About the team
The Americas Public Sector (AMERPS) Enterprise Support team is comprised of Enterprise Account Engineers (EAEs) and Enterprise Support Managers (ESMs) who hail from various Public Sector backgrounds. We seek a diverse talent pool with different technical backgrounds perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Public Sector entities often operate differently than Commercial/private sector in the ways they procure adopt accredit and deploy technology. Our emphasis on serving these customers and their specific needs allows tailoring the Enterprise Support product to best suit them.
This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.
Key job responsibilities
* Bachelors degree or CASP (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud or CSSLP (Certified Secure Software Lifecycle Professional)
* 6 years of technical engineering experience
* 4 years managing technical teams
* Current active US Government Security Clearance of Top Secret or above
* Passionate about customers and new technology
Experience working with enterprise software companies
A day in the life
* Manages assigned Enterprise accounts and oversee support cases
* Completes analysis and presents periodic reviews of operational performance to customer
* Provides detailed reviews of service disruptions metrics detailed prelaunch planning
* Makes recommendations on how new AWS offerings fit in the company architecture
* Advocate for customer features and requirements within AWS (be their voice internally)
* Participates in customers meetings (onsite or via phone)
* Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
* Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
About the team
As a member of the AWS Support team you will be at the forefront of this transformational technology assisting global financial services companies that are taking advantage of a growing set of services and features to run their missioncritical applications. You will work with leading companies in the financial services space and directly with the engineering teams within Amazon developing these new capabilities.
Associates degree or above or CASP (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud or CSSLP (Certified Secure Software Lifecycle Professional)
* Experience in technology operations and operational parameters and troubleshooting for four 4 or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development
* Experience with AWS services and/or other cloud offerings
* Innovative thinking and bias for action balanced with a strong customer and quality focus
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $152100/year in our lowest geographic market up to $262800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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