Director, Enterprise Strategic Program
Director, Enterprise Strategic Program
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1 Vacancy
Job Description
Work matters.
Its where we spend a third of our livesand the workplace of the future should be a place where people thrive. Thats why we put people at the heart of everything we do.
People matter.
Our teams are driven by a passion for learning building and innovating. Whether youre in engineering sales finance or another function every role is designed to create meaningful impact and provide room to grow.
ServiceNows Chief Operating Officer (COO) Office is a growing team focused on driving operational excellence cross-functional alignment and execution discipline across the company. We are seeking a Director Enterprise Strategic Programs to lead the next phase of rolling out our Objectives and Key Results (OKR) framework enterprise-wide. This is a unique opportunity to shape a high-impact COO function from the ground up enabling strategic clarity focus and measurable performance across ServiceNow.
In this role you will lead a team of change management professionals and analysts to drive global adoption of our OKR framework enabling teams to operate with alignment focus and measurable outcomes. The ideal candidate brings proven experience implementing enterprise-wide OKR or performance management systems and is passionate about creating an OKR culture that leverages bold thinking to challenge the status quo and drive business results.
This position reports to the SVP Global Solutions and Digital GTM
What you get to do in this role:
- Lead the enterprise OKR program: Own the end-to-end OKR lifecycle from annual planning to quarterly grading governance and ongoing iteration as we expand from pilot to enterprise-wide adoption.
- Drive strategy-to-execution alignment: Partner with senior leaders to translate corporate priorities into clear measurable outcomes that cascade across the enterprise.
- Manage and develop a high-performing team: Lead change management professionals and analysts responsible for enablement adoption and data-driven insights
- Uplevel success metrics: Coach OKR owners and team leads to define high-quality outcome-driven key results that enhance alignment accountability and execution.
- Foster a high-performance culture: Promote bold thinking transparency and learning by embedding OKR best practices and celebrating progress and impact across the organization.
- Facilitate cross-functional alignment: Help OKR leaders proactively identify interdependencies across teams resolve conflicts and manage shared priorities to maintain momentum and drive outcomes.
- Deliver executive-level insights: Provide ongoing visibility to the COO and executive team through data-driven reporting and recommendations on OKR progress and impact.
- Scale adoption and enablement: Oversee change management professionals responsible for building and delivering scalable playbooks training and communications that embed OKRs into how teams operate.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 15 years of experience in strategic planning program management or business operations preferably in a high-growth enterprise software/SaaS environment.
- Proven track record leading enterprise-wide programs (OKR or performance management programs) with experience leading organizational change efforts and driving adoption alignment and measurable outcomes across global teams.
- Strong executive presence and ability to effectively engage and influence senior leadership and cross-functional stakeholders at all levels.
- Experience managing and developing teams including change management professionals and analysts to achieve high-impact results.
- Exceptional strategic thinking and communication skills with a demonstrated ability to translate high-level strategy into clear goals actions and outcomes.
- Highly collaborative mindset able to drive consensus manage ambiguity and foster alignment across diverse perspectives.
- Resourceful self-motivated and able to prioritize independently shifting workloads in a dynamic high growth environment
- Experience in leveraging or critically thinking about how to integrate AI into workflows or decision-making is a plus (e.g. AI-powered tools automation insight generation).
For positions in this location we offer a base pay of $217500 - $380700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
