Program Manager
Program Manager
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Job Description
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize selfservice availability for financial institutions and retailers across the globe.
Project Management:
Domain: Telecom Network OEM
Create the project team for each project; Work with the other stakeholders to start up the project (team training handover escalation processes templates etc.
Work with field team (Internal/external) across the country to raise awareness for timely implementing the project successfully.
Manage change control escalations and customer expectations throughout the life cycle of the project
Provide customers and NCR associates with the required project reporting
Must be able to motivate and inspire people to keep the project moving toward successful completion even in the face of the physical demands of aggressive project schedules and the emotional demands of discouraging developments
Participates in requirements gathering process and user testing
Manages the interactions between the customer and the rest of the project team resulting in good customer relations and an enthusiasm for the project and the customer relationship.
May serve as a mentor in one or two product domains or customer specialties. Owns the overall management of the project coordinating resources across organizations and managing to timeline Document all project processes & schedules plans. Manage projects within scope. Manage project risk items. Manage project milestones schedules and resources (including internal and third party resources) Manages all phases of a project Gathers information from a wide range of sources to resolve problems with unknown solutions including internal business units and third party vendors.
Service Delivery:
Position provides management and coaching support to employees in a designated region in order to meet customer Service Level Agreements (SLAs); Manages all activities to ensure delivery of onsite support services by promoting and improving customer and employee satisfaction
Position is responsible for developing employees(Internal/External) promoting teamwork and fostering open and effective communications.
Actively pursues revenue opportunities while effectively controlling expenses and assigned assets
Maintains the existing maintenance base while promoting and pursuing additional contract maintenance ancillary sales and other revenueproducing opportunities
Responsible for working effectively with other organizations and individuals; Developing and maintaining working relations with key customers in designated region.
Advise customers about service and service delivery including maintenance agreements and SLAs; Respond to customer opportunities issues and complaints in a timely manner; Develop relationships and interact with internal customers (Service Account Managers and Analysts Customer Advocates Service Implementation Managers FSC Service Coordinators etc.
Monitor SLA performance against target for your designated territory. Perform rootcause analysis and preventive measures for repeated escalations; Analyze issues for missed targets and implement corrective actions
Solve escalations due to resource problems (e.g. disciplinary and softskills issues) in collaboration with the FSC Service Coordinator.
Ensure an environment that promotes effective communications positive employee relations and teamwork; Motivate empower develop and as appropriate recognize and reward individual and team achievements.
Conduct hiring activities which includes headcount approval job posting interviewing selection and onboarding activities; Monitor performance improvement issues and provide appropriate coaching and counseling
Execute the performance management process which includes objective setting development planning and quarterly/annual performance reviews; Conduct individual and team meetings on a regular basis.
Balance tiered workforce in order to successfully deliver service to customers
Plan and manage vacation and training schedules effectively to meet daily availability goals
Promote and manage timeandmaterial (T&M) activities; Manage expenses effectively (overtime parts and assets)..
To meet the business objectives need to manage control & build relationship with vendor for efficient delivery of services.
#LIPK3
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equalopportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their jobrelated qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Required Experience:
Manager
Employment Type
Full-Time
