Staff Technical Program Manager

Team & Role

TheTechnical Program Management team supporting the Cloud Network Services (CNS) portfolio within Global Cloud Services (GCS) is a globally distributed group of driven technically fluent professionals based in Seattle California New York and Europe. This team leads complex cross-functional programs centered on hyperscaler provisioning automation and process governance with a strong focus on improving observability availability and operational delivery across cloud infrastructure. We thrive at the intersection of infrastructure AI and cross-org collaborationworking closely with senior leadership and contributing to strategic initiatives that shape the future of cloud operations. Ideal team members are technically curious TPMs with hands-on coding experience (e.g. Python Go) a passion for infrastructure and hyperscalers (AWS GCP OCI) and a sharp eye for integrating AI into workflows and decision-making. If youre energized by ambiguity systems-level problem solving and translating technical detail into executive insight wed love to connect. 

Are you a technically curious TPM who thrives at the intersection of infrastructure AI and cross-org collaboration Join our Global Cloud Services (GCS) organization and help shape the future of Cloud Network Services. 

Were looking for a driven and technically fluent Technical Program Manager to join our Cloud Network Services team within the Global Cloud Services (GCS) organization. This role leads complex cross-functional programs focused on improving observability availability and operational delivery across cloud infrastructure. Youll work directly with senior leadership regularly contribute to executive presentations and play a key role in shaping strategic initiatives. Ideal candidates bring hands-on coding experience and a sharp eye for integrating AI into workflows decision-making and problem-solvingwhether through automation AI-powered insights or rethinking how AI transforms infrastructure operations.  

What you get to do in this role:

• Have experience writing code (e.g. Python Go or similar) and can engage deeply with engineering teams. 
• Have hands-on experience with AI/ML tools or frameworks or have led programs that integrate AI into business processes. 
• Are passionate about infrastructure networking and hyperscalers (AWS GCP OCI etc). 
• Thrive in ambiguity and enjoy solving complex systems-level problems. 
• Are a crisp communicator who can translate technical detail into executive insight. 

Qualifications :

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• You will operate with a high-degree of autonomy addressing long-standing organizational opportunities effecting change within design and our cross-functional partner orgs. To address organizational opportunities youll define an end-to-end plan engage with executive stakeholders drive root cause analysis implement solutions and monitor effectiveness of solutions. 
• Youll implement scalable processes or solutions that help us effectively plan and manage multiple programs to meet our objectives. 
• Contribute to the development of the program management function. Share back successful practices frameworks tools and lessons learned that have worked in your Program. 
• Identify connections and reconcile possible collisions between different product offerings features and platforms. 
• Ensure transparency alignment and clear communication of program status and overall resourcing across the portfolio to key stakeholders. 
• Lead challenging innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances. 
• Models change agent behavior by coaching others to solicit buy-in promote and communicate new scalable solutions to improve execution processes across our organization and beyond. 
• Educates cross-functional peers about their discipline and advocates for its value. 
• Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues teams and community of practice. 
• Experience working on and managing large projects or programs with cross-functional teams. 
• Deliver solutions and strategies while mitigating or removing obstacles. 
• Experience utilizing software to keep projects organized track metrics and report on progress. 

Basic Qualifications:

• 8 years of project/program management experience in mid/large size companies ideally with a focus on network engineering and operations. 
• BA/BS degree or higher in Business Management Computer Information Systems (CIS) Management Information Systems (MIS) Operations and Information Management (OIM) or other equivalent combination of education and experience. 

For positions in this location we offer a base pay of $163600 - $286300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

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