Mortgage Servicing Specialist
Mortgage Servicing Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
Position Summary:
The Mortgage Service Specialist role makes a difference in our members lives by supporting various aspects of the loan servicing including loan boarding escrow review and preparing mortgage files within the lending team. This is accomplished by providing the highest quality experience for both internal and external members.
Principle Duties and Responsibilities
Willingness and ability to exhibit Wellby Core Values every day.
Works with purpose and is driven to provide the best team member experience.
Assist with Team Chats Phone Calls etc. with all existing Mortgage Related inquiries.
Review payment options and assist members with setting up automated payments.
Review & Approve Mortgage Wire Requests
Home Equity & 1st Mortgage loan boardings to DMI.
Wire initial escrow funds to DMI.
Wire daily payment funds to DMI.
Process Release of Lien documents
Sort daily mail
File Real Estate Deed of Trusts & Modifications with the appropriate county.
Prepare HELOC and Home Improvement Draws.
Close Internal HELOCs at borrower request.
Assist Title Company with payoff requests.
Prepare original files for inhouse storage.
Download Mortgage Servicing File in preparation for DMI.
Pull mortgage files for paid in full loans and mail the Deed of Trust / Note to appropriate party and prepare the remainder of the file for scanning /storage.
Review DMI Loss Mitigation packets & Foreclosure Accounts.
Understand the Secondary Market
Prepare files to send to GSEs.
Create and review Early Payoff reports.
Quality Assurance Checklists to ensure service standards meets contractual and GSE performance metrics.
Performs other duties as assigned.
Knowledge Skills and Abilities (KSA)
Knowledge of Wellbys organizational functions and general operating policies and procedures.
Knowledge of secretarial practices and procedures business English spelling and punctuation.
Knowledge of personal computer utilizing Microsoft Office Suite.
Skilled in operating computer equipment and general office machines such as personal computers copiers projection equipment audio/video Microsoft Teams Zoom Video Communications and adding machines.
Ability to interpret regulations affecting the Credit Union
Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Ability to problem solves investigate complex issues including not limited to property taxes Insurance advanced escrow.
Ability to work effectively across organizational departments and functions to achieve strategic goals.
Ability to work in a fastpaced team environment with exceptional customer service skills.
Ability to communicate clearly and concisely orally and in writing.
Ability to motivate others and to work in a large crossfunctional team dynamic.
Ability to efficiently understand and follow oral and written instructions perform routine duties without close supervision and establish and maintain effective working relationships with other team members.
Ability to coordinate several concurrent activities simultaneously.
Supervisory Responsibilities
Team member does not have supervisory responsibilities.
Complexity & Scope of Work
The team member performs a variety of related tasks which are mostly routine but are sensitive in nature.
Non routine situations or conflicts are usually referred to the supervisor for resolution.
Instructions to the team member may be general or specific in nature.
Courses of action are determined by established procedures and/or the Manager of Loan Servicing
The team members work is reviewed periodically for accuracy completion and compliance with the policies and procedures.
Tasks may occasionally have to be coordinated integrated and/or prioritized.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
To perform this job successfully the team member is frequently required to remain in a stationary position 50 of the time. Daily movements include sitting; standing reaching and grasping operating computers and other office equipment moving about the office; and attending possible onsite and offsite meetings. The team member must be able to exchange information in person in writing and via telephone. Some degree of stress results from contact with management and other team members.
The ability to observe details at close range (within a few feet of the observer).
Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.
The noise level in the work environment is usually moderate.
Work involves the typical risks and discomforts associated with an office environment but is usually in an area that is adequately cooled heated lighted and ventilated.
Minimum Qualifications
High School Diploma or equivalent required.
Bachelors degree preferred.
Minimum one 1 to three 3 years of mortgage servicing experience required.
Possess welldeveloped professional communication
Position requires a high level of organization management of multiple tasks the ability to work in a team and collaborate with others.
Bondable
For All Candidates:
This is a FullTime Hourly (NonExempt) position role.
Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race color religion sex national origin age disability genetic information sexual orientation gender identity or expression pregnancy veteranstatusor any other legallyprotected characteristic. If youd like more information about your EEO rights as an applicant under the law please contact Human Resources.
Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation please email or callfor assistance.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the Company.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
