GrabRentals GrabCab Customer Acquisition Retention
GrabRentals GrabCab Customer Acquisition Retention
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Job Description
Get to know the Business:
GrabRentals (GR) is a core pillar of Grabs Mobility business with the primary objective of securing vehicular and productive driverpartner supply for Grabs ridehailing marketplace. We strive to be a trustworthy partner that creates income opportunities for our driverpartners by sustainably providing them access to quality assets and innovative techdriven / datadriven solutions.
Get to know the Team:
The GR team houses its own strategy pricing & product design sales marketing operations et al. functions and also works very closely with other teams in Grab spanning business operations tech and analytics.
The sales team is the front line of our GrabRentals drivers and made up of active and supportive team players with a passion for customer experience and operations.
Get to know the Role:
Develop and implement GrabRentals customers (hirerpartners) lifecycle strategy with main focus on acquisition and retention.
On acquisition front;
Oversee the entire sales process from lead generation to conversion for new and existing hirers.
Set weekly forecasts/targets and manage the sales team to achieve said targets. Including hiring training and development of the team.
Optimise sales channels through a data driven approach to improve conversion.
Establish and grow new sales channels to support business growth and expansion
On retention front;
Manage the partner engagement team in ensuring smooth daily operations addressing hirer issues and handling escalations.
Conduct review and optimization of existing operational policies and processes to improve customer retention.
Ensure consistent experience across online and offline touchpoints.
Qualifications :
What Essential Skills You Will Need
At least 3 5 years of sales operations team management and customer service experience
Fluent written and spoken English is required with local second language as an advantage
Selfmotivated individual who is capable of getting things done within an allocated time frame.
Willing to be handson as needed and proactively assumes responsibilities for ones actions.
Ability to work independently deal effectively with other related departments or as a team with minimal supervision
Able to initiate and maintain strong relationships with our hirers
Strong people skills with a customeroriented service attitude
Proficient in Microsoft Office knowledge of Excel formula and functions and Google applications preferred
High competency in data analytics tools preferred
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
