German Customer Service Advisor
German Customer Service Advisor
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Job Description
Are you thinking about moving abroad Take a look at Barcelona! Barcelona is a city where there is lots to do and experience. When moving there you will be able to visit a good number of museums the Barcelona Cathedral and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. Are you a social person and like helping others then this position is for you! We can offer you a position in an ambitious energetic and peopledriven company in which you are able to help customers with their questions.
Want to take the next step and start this new adventure Take a look at this job position!
Your role
You will be working on a project with relatively simple processes but accuracy is an absolute must. Dealing with questions from credit card holders and responsible for the security and protection of credit card data. Identity control answering questions and explaining about possible steps to follow belong to the core tasks.
There is a training program in which you will go through all the aspects of the job (the focus will be on privacy related themes). The training period consists of 5 days of which 1 day will be practice.
Daily tasks
- Blocking lost/stolen credit and debit cards
- You will handle inquiries from credit card holders and ensure the security and protection of credit card information
- Identity verification answering questions and explaining any steps are among your core duties
- Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card
- Handling claims files
Your profile
- Fluent in the requested language
- Working proficiency in English
- Experience as a Customer Service Agent
- Communicative and empathetic
- Disciplined and accurate
- Respectful and positive toward customers
- Solution-oriented thinking
- Patient
- Reliable
Benefits
- Paid training
- Free Spanish lessons (once a week)
- Unique atmospheric people-oriented call centre with a good dose of fun
- Market-based basic salary with the possibility of a bonus
- Employee benefits such as meal cards transport cards and private insurance
- Free fruit and coffee
- Growth opportunities
Location
Barcelona Spain
Employment Type
Full Time
