Customer Service Lead - Nordics
Customer Service Lead - Nordics
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Job Description
About Mindler
Mindler AB was founded in 2018 by two psychologists and a doctor with a vision to create a world with better mental health. Since then Mindler has expanded to several countries in Europe and is now a pioneer in breaking the stigma around mental illness to offer the best care through effective modern and scientific methods.
Mindler is more than just a workplacewe combine scientific methods with human empathy to create an environment where emotions matter.
The Role
As Customer Service Lead Nordics you will play a central role in supporting both our patients and psychologists. Based in Stockholm youll manage day-to-day operations lead our Nordic CS team and collaborate closely with colleagues across Europe.
Youre not only a team leaderyoure also the voice of our patients within the organization. You gather insights identify pain points and ensure those are heard by the right teams to improve our services. Your role will be a mix of operational support leadership communication and strategic problem-solving.
You will report to our Head of Customer Service who is based in Gothenburg. Therefore its important that you enjoy spending time at our Stockholm office where most of the Nordic CS team is located.
What Youll Be Doing
Handle customer-related matters through Zendesk and other platforms.
Lead coach and support our Nordic CS Representatives to ensure high-quality service and efficient workflows.
Represent the voice of our patients and psychologists internallysharing feedback with Product Tech and Clinical teams.
Monitor and improve service quality by giving feedback running coaching sessions and supporting performance development.
Produce internal reports and document key trends incidents and process improvements.
Collaborate closely with Medical Billing EMR and other teams across our Stockholm London and Amsterdam offices.
Communicate with external partners like insurance companies and healthcare providers.
Contribute to improving tools processes and the overall patient experience.
Who You Are
2 years of experience in customer service
Previous leadership experience formal or informal you know how to guide and motivate others.
Excellent communication skills in both Swedish and English written and spoken.
Organized and detail-orientedyou get things done and spot what others might miss.
Youre solution-oriented and able to think even when things get busy or change quickly.
You enjoy working hands-on but also see the bigger picture and how to drive improvements.
Comfortable using tools like Zendesk or similar platforms.
Experience in healthcare or working in a regulated environment is a big plus.
Bonus: Danish language skills (not required but appreciated!).
You are happy to work from the Stockholm office regularly to stay connected with your team and the wider company.
If we are a good match for each other - we will offer you a role that gives you a lot of freedom and the chance to join a well-funded company with the ambition to play an important role in the global market of digital mental health care. You will play an important role in influencing how we work together and how we make the most impact to help our patients.
Youll be surrounded by inspiring colleagues in a dynamic forward-thinking environment. This allows you to contribute to a company on a mission to impact the global market by improving digital mental healthcare.
We are looking forward to hearing from you!
Mindler is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender gender identity or expression national origin religion or other beliefs disability sexual orientation or age.
Employment Type
Full Time
