Receptionist
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Job Description
We are seeking a friendly and professional Receptionist to join our Swissotel Corniche Park Towers Doha. As the first point of contact for our guests and visitors you will play a crucial role in creating a welcoming atmosphere and ensuring smooth operations at our front desk.
- Greet and assist guests with a positive and friendly attitude providing exceptional customer service at all times
- Manage guest checkin and checkout processes adhering to standard operating procedures
- Handle guest inquiries requests and complaints efficiently and professionally
- Process financial transactions accurately and maintain the reception float
- Ensure the accuracy of guest data in all systems and generate daily reports for various departments
- Answer phone calls promptly and professionally directing them to appropriate personnel or departments
- Maintain a clean tidy and presentable reception area
- Monitor guest areas to ensure security and report any suspicious activities
- Collaborate with other departments to resolve guest issues and enhance overall guest satisfaction
- Report maintenance issues to the appropriate department and follow up on their completion
- Participate in crisis management and fire safety teams as required
- Adapt to varying workloads and maintain efficiency during both busy and quiet periods
Qualifications :
- Excellent communication and interpersonal skills with a friendly and professional demeanor
- Strong attention to detail and ability to maintain accuracy in all tasks
- Proven customer service skills and a genuine desire to exceed guest expectations
- Basic computer proficiency and ability to learn new software systems quickly
- Excellent multitasking and time management skills
- Ability to handle financial transactions accurately and maintain confidentiality
- Strong problemsolving skills and the ability to work independently when needed
- Flexibility to work various shifts including nights weekends and holidays
- Previous experience in a hotel or similar customerfacing role is preferred but not required
- Ability to remain calm and professional in highpressure situations
- Willingness to be a team player and collaborate effectively with other departments
- Basic understanding of safety and security protocols in a hospitality environment
- Fluency in English; knowledge of additional languages is a plus
Additional Information :
Your team and working environment:
Life is a journey. Live It well.
Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
