Receptionist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
We are seeking a friendly and professional Receptionist to join our Swissotel Corniche Park Towers Doha. As the first point of contact for our guests and visitors you will play a crucial role in creating a welcoming atmosphere and ensuring smooth operations at our front desk.
- Greet and assist guests with a positive and friendly attitude providing exceptional customer service at all times
- Manage guest checkin and checkout processes adhering to standard operating procedures
- Handle guest inquiries requests and complaints efficiently and professionally
- Process financial transactions accurately and maintain the reception float
- Ensure the accuracy of guest data in all systems and generate daily reports for various departments
- Answer phone calls promptly and professionally directing them to appropriate personnel or departments
- Maintain a clean tidy and presentable reception area
- Monitor guest areas to ensure security and report any suspicious activities
- Collaborate with other departments to resolve guest issues and enhance overall guest satisfaction
- Report maintenance issues to the appropriate department and follow up on their completion
- Participate in crisis management and fire safety teams as required
- Adapt to varying workloads and maintain efficiency during both busy and quiet periods
Qualifications :
- Excellent communication and interpersonal skills with a friendly and professional demeanor
- Strong attention to detail and ability to maintain accuracy in all tasks
- Proven customer service skills and a genuine desire to exceed guest expectations
- Basic computer proficiency and ability to learn new software systems quickly
- Excellent multitasking and time management skills
- Ability to handle financial transactions accurately and maintain confidentiality
- Strong problemsolving skills and the ability to work independently when needed
- Flexibility to work various shifts including nights weekends and holidays
- Previous experience in a hotel or similar customerfacing role is preferred but not required
- Ability to remain calm and professional in highpressure situations
- Willingness to be a team player and collaborate effectively with other departments
- Basic understanding of safety and security protocols in a hospitality environment
- Fluency in English; knowledge of additional languages is a plus
Additional Information :
Your team and working environment:
Life is a journey. Live It well.
Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
