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Receptionist

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1 وظيفة شاغرة
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عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

We are seeking a friendly and professional Receptionist to join our Swissotel Corniche Park Towers Doha. As the first point of contact for our guests and visitors you will play a crucial role in creating a welcoming atmosphere and ensuring smooth operations at our front desk.

  • Greet and assist guests with a positive and friendly attitude providing exceptional customer service at all times
  • Manage guest checkin and checkout processes adhering to standard operating procedures
  • Handle guest inquiries requests and complaints efficiently and professionally
  • Process financial transactions accurately and maintain the reception float
  • Ensure the accuracy of guest data in all systems and generate daily reports for various departments
  • Answer phone calls promptly and professionally directing them to appropriate personnel or departments
  • Maintain a clean tidy and presentable reception area
  • Monitor guest areas to ensure security and report any suspicious activities
  • Collaborate with other departments to resolve guest issues and enhance overall guest satisfaction
  • Report maintenance issues to the appropriate department and follow up on their completion
  • Participate in crisis management and fire safety teams as required
  • Adapt to varying workloads and maintain efficiency during both busy and quiet periods

Qualifications :

  • Excellent communication and interpersonal skills with a friendly and professional demeanor
  • Strong attention to detail and ability to maintain accuracy in all tasks
  • Proven customer service skills and a genuine desire to exceed guest expectations
  • Basic computer proficiency and ability to learn new software systems quickly
  • Excellent multitasking and time management skills
  • Ability to handle financial transactions accurately and maintain confidentiality
  • Strong problemsolving skills and the ability to work independently when needed
  • Flexibility to work various shifts including nights weekends and holidays
  • Previous experience in a hotel or similar customerfacing role is preferred but not required
  • Ability to remain calm and professional in highpressure situations
  • Willingness to be a team player and collaborate effectively with other departments
  • Basic understanding of safety and security protocols in a hospitality environment
  • Fluency in English; knowledge of additional languages is a plus


Additional Information :

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.


Remote Work :

No


Employment Type :

Fulltime

نوع التوظيف

دوام كامل

نبذة عن الشركة

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