Director Mercury Sales Service
Director Mercury Sales Service
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Director Mercury Sales & Service
Team Member Headquarters
Phoenix AZ
Job Summary:
Player 15 Group includes several companies and many collaborative departments that support the Phoenix Suns Phoenix Mercury and PHX Arena.
Would you like to win championships and create sustained success Player 15 Group is looking for individuals who are committed to pursuing excellence and being a part of creating memorable experiences.
We are seeking an experienced and highly motivatedDirector Mercury Sales & Service to lead the strategic growth and of all ticketing initiatives driving revenue enhancing member engagement and delivering exceptional fan experiences. This role will oversee all aspects of season ticket memberships group sales premium hospitality and retention efforts ensuring the Mercury continue to build one of the premier ticketing operations in the WNBA.
What You Will Do:
Revenue Generation & Sales :
- Develop and implement innovative outbound sales strategies to drive new business across all ticketing products including fullseason partial plans group sales and premium experiences.
- Execute revenuegenerating initiatives dedicated sales campaigns and special events.
- Leverage insights to identify key segments within market to drive lead acquisition to drive campaign effectiveness
Member Engagement & Customer Experience:
- Design and implement bestinclass membership experience to enhance retention and increase renewal rates.
- Lead memberexclusive benefits events and experiences that add value to season ticket members.
- Develop personalized communication strategies to enhance customer relationships and engagement.
- Collaborate internally to create memorable experiences for ticket members throughout the calendar.
- Gather and analyze customer feedback to continuously enhance the Mercury fan experience.
Performance Management & Sales Leadership:
- Recruit train and develop a highperforming sales and service team fostering a culture of accountability and excellence.
- Set and track individual and team performance goals ensuring alignment with overall revenue targets.
- Provide ongoing coaching mentorship and professional development to elevate team performance.
- Implement sales contests incentive programs and recognition initiatives to drive motivation and results.
- Stay ahead of industry trends implementing best practices and innovative approaches to ticketing sales and service.
Additional Responsibilities:
- Perform all other duties as assigned.
What We Need from Our Director Mercury Sales & Service:
- Strong relationshipbuilding skills with a customerfirst mindset and the ability to engage with executives and highvalue clientele.
- Detailoriented and highly organized with exceptional timemanagement skills to oversee multiple projects and ensure timely followups.
- Highenergy selfmotivated professional with a strong drive to generate revenue and exceed sales targets.
- Excellent problemsolving abilities able to remain calm and focused in fastpaced highpressure situations.
- Strategic thinker capable of identifying opportunities analyzing data and implementing successful sales tactics.
- Proficiency in CRM platforms analytics tools and presentation software to track performance and enhance sales efforts.
- Commitment to delivering a whiteglove service experience ensuring client satisfaction and longterm retention.
- Exceptional verbal and written communication skills with the ability to adapt messaging for diverse audiences.
- Flexible availability including the willingness to work evenings weekends and select holidays as required for games and events.
Experience/ Education Requirements:
- Bachelors degree in business marketing sports management or a related field from an accredited institution preferred
- 46 years of outbound specific sales and/or service experience within the sports and entertainment industry.
- 35 years managing sales and/or service teams within the sports and entertainment industry.
What You Can Expect:
The work environment characteristics described here are representative of those that must be met by Director Mercury Sales & Service to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to transit throughout the arena for long periods of time.
- This position works mainly indoors removed from extreme weather; exposure to weather is <5
- SSedentary Work Exerting up to 10 pounds of force occasionally.
- Must be able to carry on a conversation both on the phone and inperson.
- Ability to Read Write & Speak in English
- Wide range of fulltime benefit options including
- Medical Dental and Vision coverages
- Life and Disability options
- Vacation sick and holiday leave programs
- Inarena work requirements with the potential of hybrid schedules based on each role and department.
- Perks:
- Discounts at Fanatics Team Shop
- Tickets available for Phoenix Suns and Phoenix Mercury games
- Visit ourCulturepage to learn more about our culture and work environment
Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.
Please note this job description is not crafted to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
For questions about this career opportunity please contact the People & Culture Recruiting team at
Required Experience:
Director
Employment Type
Full-Time
