Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Customer Service Representative
Location: Austin TX
Job Type: Full-time
Department: Customer Service
Job Summary:
We are seeking a friendly detail-oriented and solutions-driven Customer Service Representative to join our this role you will be the first point of contact for customers providing exceptional service and support via phone email chat and social media. You will handle inquiries resolve issues and ensure a positive customer experience that reflects our brand values.
Key Responsibilities:
-
Respond promptly to customer inquiries through various channels (phone email chat).
-
Identify and assess customers’ needs to achieve satisfaction.
-
Resolve product or service problems by clarifying issues determining the cause and offering solutions.
-
Process orders forms applications and requests accurately.
-
Maintain detailed and accurate records of customer interactions in the system.
-
Follow communication procedures guidelines and policies.
-
Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
-
Provide feedback on the efficiency of the customer service process.
Qualifications:
-
High school diploma or equivalent; college degree preferred.
-
Strong phone contact handling skills and active listening.
-
Excellent verbal and written communication skills.
-
Ability to multitask prioritize and manage time effectively.
-
Familiarity with CRM systems and practices is a plus.
-
Positive attitude patience and empathy.
Employment Type
Full Time
