Vice President Group Sales Service
Vice President Group Sales Service
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Job Description
Vice President Group Sales & Service
Team Member Headquarters
Phoenix AZ
Job Summary:
Player 15 Group includes several companies and many collaborative departments that support the Phoenix Suns Phoenix Mercury and PHX Arena.
Would you like to win championships and create sustained success Player 15 Group is looking for individuals who are committed to pursuing excellence and being a part of creating memorable experiences.
We are seeking an experienced and highly motivated Vice President Group Sales & Service to focus efforts towards driving revenue growth primarily through group sales while also maximizing opportunities across the Player 15 Group ticketing portfolio including season memberships premium seating and hospitality packages. While leading annual group renewal strategies this role will develop targeted campaigns to attract new group segments within the Phoenix market and implementing innovative sales initiatives. Additionally this role has direct oversight of the Inside Sales program a dynamic 12month entrylevel sales development program. Reporting to the Head of Ticket Sales & Service this role will play a key role in training and developing a topperforming ticketing department ensuring sustainable revenue growth and an exceptional customer experience.
What You Will Do:
Revenue Generation
- Drive group ticket sales and overall revenue growth by implementing innovative sales strategies.
- Lead the of annual group renewal strategies to maximize retention and longterm revenue.
- Develop and launch targeted sales campaigns to attract new group segments within the Phoenix market.
- Collaborate with Marketing and Business Analytics to optimize pricing promotions and leadgeneration efforts.
- Identify and integrate new sales technologies and automation tools to enhance efficiency and conversion rates.
- Explore and develop strategic partnerships within the community to drive new group sales opportunities.
Performance Management & Sales Leadership:
- Recruit train and develop highperformers across Groups and Inside Sales ensuring elevated output.
- Establish and track key performance indicators (KPIs) to measure individual and team success.
- Conduct regular coaching sessions and training workshops to enhance sales skills product knowledge and industry best practices.
- Foster a culture of accountability and continuous improvement encouraging creativity and collaboration.
- Oversee and report on group sales and inside sales program pacing and performance metrics.
- Work crossfunctionally with internal departments to ensure alignment on sales strategies and .
Fan Engagement & Overall Experience:
- Develop and execute exclusive Group Leader events at PHX Arena and offsite locations to deepen relationships.
- Enhance the group sales experience by creating customized highvalue hospitality offerings.
- Work closely with the Game Presentation and Guest Experience teams to elevate the ingame experience for group clients.
- Maintain a strong community presence building relationships with local businesses schools and organizations.
- Gather and analyze customer feedback to continuously improve group sales offerings and service strategies.
- Represent the Suns at networking events community activations and industry conferences to drive new
What We Need from Our Vice President Group Sales & Service:
- Strong relationshipbuilding skills with a customerfirst mindset and the ability to engage with executives and highvalue clientele.
- Detailoriented and highly organized with exceptional timemanagement skills to oversee multiple projects and ensure timely followups.
- Highenergy selfmotivated professional with a strong drive to generate revenue and exceed sales targets.
- Excellent problemsolving abilities able to remain calm and focused in fastpaced highpressure situations.
- Strategic thinker capable of identifying opportunities analyzing data and implementing successful sales tactics.
- Proficiency in CRM platforms analytics tools and presentation software to track performance and enhance sales efforts.
- Commitment to delivering a whiteglove service experience ensuring client satisfaction and longterm retention.
- Exceptional verbal and written communication skills with the ability to adapt messaging for diverse audiences.
- Flexible availability including the willingness to work evenings weekends and select holidays as required for games and events.
Experience/ Education Requirements:
- Bachelors degree in business marketing sports management or a related field from an accredited institution.
- 35 years of outbound specific sales and/or service experience within the sports and entertainment industry.
- 68 years managing sales and/or service teams within the sports and entertainment industry.
What You Can Expect:
The work environment characteristics described here are representative of those that must be met by Vice President Group Sales & Service to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to transit throughout the arena for long periods of time.
- This position works mainly indoors removed from extreme weather; exposure to weather is <5
- SSedentary Work Exerting up to 10 pounds of force occasionally.
- Must be able to carry on a conversation both on the phone and inperson.
- Ability to Read Write & Speak in English
- Wide range of fulltime benefit options including
- Medical Dental and Vision coverages
- Life and Disability options
- Vacation sick and holiday leave programs
- Inarena work requirements with the potential of hybrid schedules based on each role and department.
- Perks:
- Discounts at Fanatics Team Shop
- Tickets available for Phoenix Suns and Phoenix Mercury games
- Visit ourCulturepage to learn more about our culture and work environment
Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.
Please note this job description is not crafted to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. For questions about this career opportunity please contact the People & Culture Recruiting team at
Required Experience:
Chief
Employment Type
Full-Time
