Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are looking for a Customer Support Specialist to join our team in New York NY. The ideal candidate will provide exceptional support to our clients by addressing inquiries resolving issues efficiently and ensuring a high level of customer satisfaction. This role requires strong communication skills problemsolving abilities and a customerfirst mindset.
Responsibilities
Respond to customer inquiries via phone email and live chat in a professional and timely manner
Troubleshoot product or service issues and provide clear solutions
Document customer interactions and follow up as necessary
Collaborate with internal departments to resolve complex customer issues
Maintain detailed knowledge of company products services and procedures
Deliver exceptional service while meeting performance goals and KPIs
Identify and escalate priority issues to the appropriate channels
Qualifications :
Qualifications
Previous experience in customer support or a related role
Strong verbal and written communication skills
Excellent problemsolving abilities and attention to detail
Ability to work independently and as part of a team
Proficiency in using CRM software and support tools
High school diploma or equivalent required; college degree is a plus
Additional Information :
Benefits
Competitive salary: $55000 $65000 per year
Opportunities for professional growth and career advancement
Dynamic and collaborative work environment
Training and development programs
Paid time off and company holidays
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
