Advisor Technical Support Sydney Digital Technology
Advisor Technical Support Sydney Digital Technology
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Job Description
Become invested in the community!
Join a global investment group and take pride in helping build a sustainable future.
At CDPQ:
- We value your unique contribution to a worldclass team.
- We give you work that allows you to flourish and excel.
- We offer opportunities to learn from experts who generously share their knowledge.
- We are fully invested so that you can fulfil our mission every day.
Job Description
The office automation environment is an important aspect of CDPQ strategy evolution whose goal is to be connected everywhere at all times to support the organizations globalization and deploy tools to foster collaboration. This includes the evolution of workstations managing office automation tools collaboration videoconference and telephony.
Reporting to the Director Desktop Support and International Offices as Advisor Technical Support for the Sydney office the incumbent provides support maintenance and troubleshooting for computers peripherals and software follow established standards. The advisor contacts users follows up on their requests and ensures they are completed. The advisor provides support to the Sydney office and other offices in the AsiaPacific region.
What you will do
- Ensure contact with users regarding their incidents
- Analyze requests diagnose and resolve software and hardware issues
- Proactively follow up on requests and ensure communication with users
- Install configure maintain and relocate computers and peripherals
- Participate in production deployments according to established standards
- Document the problem resolution process for each intervention
- Document installation and repair procedures
- Participate in tasks related to various projects associated with the workstation
- Provide basic training on tools
- Provide oncall support outside of office hours
- Follow up with suppliers for various initiatives
- Act as the first point of contact for service requests related to equipment software applications and network issues/Escalate highpriority issues to the director
- Provide training and firstlevel technical support for all major business applications used by CDPQ employees
- Responsible for IT onboarding of new hires and departures
Who you are
- Ambition
- Accountability
- Openness
- Collaboration
- Team spirit and ease of communication
- Ease and ability to advise
- Tolerance for ambiguity ability to simplify proposed solutions
- Organizational skills autonomy and rigor
- Initiative spirit
What you bring
- Strong customer service skills with excellent interpersonal qualities
- Minimum 5 years of experience as a desktop technician
- Understanding of the reality of international support
- Proficiency in English both spoken and written
- Ability to work under pressure
- Strong problemsolving skills
- Excellent knowledge of Windows Office 365 (MacOS is an asset)
- Organizational and responsibility skills team spirit
- Ability to install and move computer equipment as needed
- Australian citizen or Permanent Resident preferred
Feeling that my role is important. Having fun every day. Growing in step with my ambitions. Earning compensation that reflects my contribution. Thats the professional experience CDPQ offers!
We carefully review each application and directly contact those selected for an interview.
CDPQ offers equal employment opportunities to everyone. Women visible/ethnic minorities Indigenous people and individuals with disabilities are all encouraged to apply. If youre interested in this job and even if your application does not meet all the criteria do not hesitate to apply or contact us!
CDPQ is also committed to promoting equity diversity and inclusion as key values and sees them as a source of enrichment and pride for all its employees. Please let us know if you require adopted measures for the recruiting process.
CDPQ represents la Caisse de dpt et placement du Qubec and its subsidiaries.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
