Digital Engine Services Customer Support Specialist
Digital Engine Services Customer Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Date Posted:
Country:
IndiaLocation:
North Gate Business Park 2/1 and 2/2 KIAL Road Venkatala Village Chowdeshwari Layout Yelahanka Bangalore Karnataka 560064Position Role Type:
UnspecifiedWhat are our expectations
A DES Customer Support Specialist is required to support day to day technical support to customers/aircraft operators across the world for Digital Engine Services (DES) engine data acquisition and transmission systems. This position is responsible for both Entry into Service and inservice activities including coordination and support of DES systems with internal Front Line organizations and coordination of all DES technical communications internally and with customers/operators/aircraft Original Equipment Manufacturers (OEMs).
The candidate needs to be a driven individual that can employ their industry experience with individual dynamism that can bring the frontline customer service team together to deliver comprehensive solutions. Excellent understanding of field and line maintenance activities superior communication and people as well as information technology skills are fundamental. The candidate shall have extensive technical knowledge and experience with P&WC engine models and demonstrated understanding of engine performance health trending. The candidate shall also have knowledge of the ICA management.
The individual is recognized as highly selfmotivated and a fast learner with strong communication crossfunctional teamwork and problemsolving skills. The individual must have strong abilities to interface with customers operators aircraft maintenance personnel engineers and OEMs to successfully complete projects and deliver worldclass frontline services. Moreover excellent analytical skills proficiency in big data analysis methods and tools will also be contributors to the success of the individual selected. Finally the candidate will be focused on lifelong learning and being recognized as an expert in their service support field.
What your day to day will look like:
- Provide technical support to customers/aircraft operators/aircraft manufacturers across the world for Engine Data Acquisition and Transmission Systems.
- Provide technical support of DES systems and Oil Analysis Technology with Front Line organizations.
- Lead DES technical communications internally and with customers/operators.
- Support field upgrade campaigns of DES systems and Oil Analysis Technology
- Support development of DES tools/services for customer support team
- Work with customer support team situated across various locations
- Actively support and participate in the Screen Team
The tools you need to be successful:
- Bachelor of engineering degree or equivalent with 58 years experience;
- Strong understanding of aircraft systems.
- Ability to communicate and provide technical expertise with internal employees and external customers.
- Great listening abilities high level of autonomy and strong analytical mind.
- Flexible able to adapt to rapid change of direction.
- Understanding of aerospace industry customer base.
- Experience with ICA documentation drawings and specification interpretation
- This position requires flexibility to support outside the regular office hours as per the need basis.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Required Experience:
Unclear Seniority
Employment Type
Full-Time
