Support Engineer
Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role
A fast-growing tech company is seeking a proactive and technically skilled Support Engineer to join its Customer Support team. This is a client-facing role where you will provide first- and second-tier technical support troubleshoot issues across various platforms and work closely with internal teams to ensure customers receive world-class service.
If you enjoy solving complex problems thrive in fast-paced environments and have excellent communication skills we d love to hear from you.
Key Responsibilities
Provide first and second-line technical support to customers via email chat and video calls.
Troubleshoot and resolve technical issues related to Windows environments networking SQL queries and hardware setups (e.g. switches cameras).
Maintain clear professional and polite communication in fluent English (spoken and written).
Collaborate with internal teams to escalate and resolve complex cases.
Analyze and think creatively to solve edge-case or duplicate issues efficiently.
Document solutions and maintain internal knowledge bases.
Work independently while contributing actively as a team player.
Requirements
Requirements
Fluent in English with strong written and verbal communication skills.
Availability to work during US business hours (EST or PST).
Previous customer-facing experience preferably in technical support or IT.
Strong technical knowledge in:
Windows OS and systems administration
Networking concepts (IP switches DNS firewalls)
SQL queries and basic database troubleshooting
A natural problem-solver with a strong analytical mindset.
Friendly patient and professional personality with a passion for helping customers.
Experience with support ticketing systems is a plus.
Benefits
Why Join Us
Be part of an innovative company at the forefront of technology.
Work with a passionate global team that values collaboration and growth.
Ready to join Apply now and help deliver a world-class customer experience.
Requirements Fluent in English with strong written and verbal communication skills. Availability to work during US business hours (EST or PST). Previous customer-facing experience, preferably in technical support or IT. Strong technical knowledge in: Windows OS and systems administration Networking concepts (IP, switches, DNS, firewalls) SQL queries and basic database troubleshooting A natural problem-solver with a strong analytical mindset. Friendly, patient, and professional personality with a passion for helping customers. Experience with support ticketing systems is a plus.
Employment Type
Full Time
