For fiftynine years Ronco has been providing best in class services to organizations that focus on servicing the common good such as the federal government healthcare state/local government and education. Our purpose is to create better connections through audio visual systems nurse call systems and telecommunications. With our legacy of success and continued growth we are pleased to announce that we are seeking aField Technician Apprenticein your area! Do you enjoy working with low voltage systems Are you looking to get your foot in the door at a great company that provides you with practical onthejob training and the opportunity for advancement Do you want a job that gives you a great worklife balance and capitalizes on your strengths Do you want to work in an inclusive environment that values individuals for their uniqueness and celebrates diversity Is job security important to you If that sounds good we may have what you are looking for! What You Will Be Doing: - Successfully completing a sixmonth entry level training program that involves inperson virtual and online courses and supervised and mentored work in the field.
- Performing mentored service calls project tasks and associated documentation in a timely manner.
- Performing mentored changes in programming.
- Terminating cabling in various field locations under mentorship.
- Performing mentored onsite installations repair maintenance and testing of system components.
- Educating customers on the correct use and upkeep of their product under mentorship.
- Providing mentored training to customers or enduser personnel on the operation and maintenance of systems.
- Troubleshooting customer issues and resolving issues under mentorship.
- Handling basic customer issues under mentorship and referring more complex issues to higherlevel staff.
- Establishing building and maintaining positive relationships with customers and team members throughout the apprenticeship.
- Communicating all progress/changes to the customers the company and the technical staff.
- Coordinating the shipping of project equipment.
- Acquiring and maintaining required certifications.
Requirements for Success: - A High School Diploma or GED
- Basic computer fundamentals to include hardware vs. software keyboard use downloading uploading and saving data sending and receiving emails basic word processing and general web browsing.
- Strong and attentive customer service skills.
- Problem identification and resolution skills.
- Written and verbal communication skills.
- Professional reliable highly organized and punctual.
- Ability to successfully complete the entry level training program.
- Ability to demonstrate Roncos Values.
- No previous field technician experience is required.
- Maintains a clean driving record.
Why Choose Us: Inreturn for your commitment and valuable contributions to the Company Ronco offers a friendly working atmosphere competitive compensation and benefits (Medical Dental Vision HSA FSA Life Insurance Disability Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance 401k nine paid Holidays Sick Pay and Paid Time Off) on the job training and opportunities for promotion. Ready to take the next step in your career
Not to brag but our team rocks! With an average employee tenure of 11 years our experience authenticates our capabilities. In addition we are staffed with talented professionals who gauge their success based on our customers. But we do know how to let our hair down and have a serious bit of today!
This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare educational state or federal customer and may include vaccinations additional background checks additional drug testing and any other type of criteria as specified by the customer.
Ronco is a drugfree workplace. Employment is subject to passing a drug test. Ronco is anEqual Opportunity Employer.
| Required Experience:
IC