Field Service Supervisor
Field Service Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Position
We are seeking a Field Service Supervisor for our office in Orange CA.
Primary Objectives/Scope
Supervise assigned service technicians to meet and exceed department profitability goals. Assist the Branch Technical Manager in administration and recruiting; promote Service Technicians productivity and job-related personal growth.
Essential Job Duties
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Routinely demonstrate and create a helpful and positive work culture
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Encourage and build positive relationships communicating effectively with all co-workers outside customers and vendors
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Conduct yourself at all times as the public image of the company in accordance with the companys Code of Conduct
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Meet or exceed team productivity goals on various metrics including gross calls per day incomplete calls call back rate efficiency rating EU rating daily time detail and average call duration
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Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
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Maintain technical knowledge of all products
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Make recommendations to the Field Service Manager for any identified service training needs
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Assist the Sales department with sales demos as requested
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Handle service calls in the event that the open call load is high
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Perform other duties as assigned
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Interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees
Qualifications
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Excellent communication skills both verbal and written; strong customer service skills
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Strong relationship management skills with customers vendors and employees
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Exceptional mechanical aptitude and demonstrated troubleshooting skills with digital office equipment
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Effective organizational skills with the ability to manage conflicting demands and priorities
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Demonstrates initiative seeking out relevant information to make timely decisions
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Strong work ethics and ability to work as an effective collaborative team member
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Computer literacy and experience working with MS products: Outlook Excel and Word
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Ability to work evenings and weekends during peak periods
Experience
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Associates degree or equivalent
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3 years of related experience required industry experience preferred
Employment Type
Full Time
