Copier Field Technician
Copier Field Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position
We are looking for a Copier Field Technician to join our service team in Reno NV.
Essential Job Duties
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Routinely demonstrate and foster a helpful and positive work culture
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Encourage and build positive relationships while communicating effectively with co-workers customers and vendors
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Always conduct oneself in accordance with the companys Code of Conduct
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Meet or exceed team productivity goals on key performance measurements
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Meet or exceed inventory integrity goals including line-item accuracy and dollar value variance
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Meet or exceed financial targets including parts cost per call
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Maintain up-to-date technical knowledge on all products
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Make recommendations for service training needs
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Assist the Sales department with product demonstrations as requested
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Perform service calls on machines appearing on Excessive Activity and 3 and 30 reports
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Collaborate with other technicians on service calls as needed
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Service machines for assigned account base including major and escalated accounts
Qualifications
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Experience and/or certification with at least one of the following product lines is required: Canon HP Lexmark (training on other brands will be provided as needed)
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Excellent verbal and written communication skills; strong customer service focus
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Strong relationship management skills with customers vendors and internal teams
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Exceptional mechanical aptitude and proven troubleshooting skills with digital office equipment
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Effective organizational skills and sound judgment in managing priorities
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Demonstrated initiative with a proactive approach to problem-solving
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Strong ethics and ability to collaborate effectively within a team
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Strong computer literacy; Fiery/controller experience is a plus
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Self-starter with flexibility to work additional hours as needed during peak periods
Employment Type
Full Time
