Service Administrator -Power Systems

Primary Job Role
Manages all administrative functions for the Service Manager. Responsible for providing administrative support to multiple assigned leadership responsible for partnering with the leadership in the daily business activities and project coordination while handling sensitive and confidential information in a professional proactive manner.

Accurate & timely completion of routine daily weekly monthly tasks as assigned (payroll/time management reports internal control reporting meeting scheduling/organizing/set up etc.. Prepares correspondence bills statements receipts checks purchase orders or other documents. Ensure information is accurate copied

and saved for reference daily.

Ensures cash sale work orders are prepared correctly and are given to the Service Manager or Shop Foreman for collection. Processes the payment deposit and sends to the Credit Department with a transmittal and deposit slip.

Ensures that time sheets are processed each day and time is entered into the system. Ensures payroll sheets for the proceeding week are totaled authorized and sent to the

Payroll Department each Monday.

Assists with meeting preparation (documents presentations catering etc. for leadership team.

Maintains petty cash. Ensures that all money is accounted for at all times and kept safe during nonwork hours. Completes petty cash reports as necessary. Ensures Service Manager has signed off on it and then submit to the Accounting Department.

Assists employees and Human Resources in the administration of various insurance and benefit programs.

Responsible for screening and routing incoming calls and managing correspondence. Ensures that all calls are handled in the most professional manner.

Performs other duties as assigned.

Essential Job Competencies
Safety: fully supports encourages and follows safe work behavior and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Communication: Uses active listening skills conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments progress problems and plans through consistent effective communication. Avoids surprises.

Interpersonal Skill: Anticipates notices and understands concerns of others involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging awkward or tense interpersonal situations focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.

Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others input about critical actions timelines sequencing scope methodology expected outcomes and priorities. Adjusts plans based on input.

Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations when time is critical. Assertive in a group when it is necessary to facilitate change overcome an impasse face issues or ensure that decisions are made.

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful positive manner with customers.

Confidence and Drive: Confident in ones own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a cando attitude. Driven to see projects and tasks through to successful completion is not swayed by resistance and focuses on achievement of the initiative.

Adaptability: Adapts to changing business needs conditions and work responsibilities. Adapts approach goals and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify ones preferred way of doing things.

Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

In 1962 Ring Power Corporation became a fullline Caterpillar dealer in North Florida and later expanded its authorized territory to include Central Florida.

Today Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida The Carolinas Georgia Texas & Tennessee to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the Customers First reputation that Ring Power was built on we continually train our employees and work closely with our customers to assure complete satisfaction especially after the sale.

Currently more than 2300 employees at 20 locations throughout Florida and the United States work hard to provide the highest quality construction equipment backed by responsive professional service and support at every level.

Education and Experience
Formal Education High School diploma or GED

Experience 12 years

Required / Credentials
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Well versed in Microsoft Office programs

Experienced and capable in retrieving analyzing and processing data with the use of a computer

Capable of data entry of 35WPM

Updating of Knowledge
Job requirements change requiring retraining to stay current every 12 years.

Responsibility for Change Innovation Overall Improvement and/or Effectiveness
Problem Solving Job requires problem solving ability established examples / guidance are not always available

Creativity Job requires some creativity to generate solutions or improve effectiveness within wellestablished boundaries.

Autonomy Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within wellestablished parameters.

Working Environment
Stress Load Occasional exposure to these stresses (less than 20 of the time).

Workload Fluctuation Job involves occasional changes in priorities complexity and/or quantity of work.

Work Schedule Work is routinely performed during regular business hours with rare exceptions.

Organizational Impact
A persons performance in this job has noticeable immediate impact on expense efficiencies or achievement of overall department objectives.

Supervisory Responsibility
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands
NA: Not Applicable

O: Occasionally (up to 3 hours/day)

F: Frequently 36 hours/day)

C: Constantly 68 hours/day)

N/A: Climbing
N/A: Balancing
O: Stooping
O: Kneeling
O: Crouching
N/A: Crawling
O: Reaching
O: Standing
C: Sitting
O: Walking
N/A: Feeling
C: Fingering
O: Grasping
C: Repetitive Motion
C: Talking
C: Hearing


O: Pushing Up to 25 lbs.
O: Pulling Up to 25 lbs.
O: Lifting Up to 25 lbs.
N/A: Pushing 2650 lbs
N/A: Pulling 2650 lbs.
N/A: Lifting 2650 lbs.
N/A: Pushing Over 50 lbs.
N/A: Pulling Over 50 lbs.
N/A: Lifting Over 50 lbs.

Environmental Conditions
NA: Not Applicable

O: Occasionally (up to 3 hours/day)

F: Frequently 36 hours/day)

C: Constantly 68 hours/day)

F: Inside conditions: Protection from weather but not necessarily from temperature change.
N/A: Outside environmental conditions: No effective protection from weather.
O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour.
N/A: Extreme heat: Temperatures above 100 degrees for periods of more than one hour.
N/A: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level
O: Vibration: Exposure to oscillating movements of the extremities of whole body.
O: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts electrical current working in high places exposure to heat and/or chemicals.
O: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes odors dust mists gases or poor ventilation.
N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids.
N/A: Air particulates / contaminants: the worker is required to wear respirator.

RING POWER CORPORATION INC. IS AN EQUAL OPPORTUNITY EMPLOYER