Customer Service Supervisor-Call Center
Customer Service Supervisor-Call Center
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Job Description
Customer Service Supervisor
BYD Call center is a group of people handling the requests from the end customer from the channel included but not limited to calls emails texts dealers social media live-chat. According to the business process of efficient high-quality acceptance of customer feedback through voice and online channels and maintain positive communication with customers improve customer satisfaction to ensure that the objectives of the full achievement of the work of the effective information collected in a timely manner feedback.
Job Description
The Customer Service Supervisor will lead and support our growing Customer Care team in BYD HQ in Hungary. In this role you will be responsible for supervising daily operations coaching agents and ensuring the delivery of high-quality customercentric service. You will guide frontline staff ensure compliance with internal policies and drive the team toward meeting and exceeding KPIs.
Key Responsibilities
1. Create the overall operational plan for the customer service center.
2. Allocate tasks manage recruitment and monitor KPI performance.
3. Lead the response to urgent incidents or escalations.
4. Liaise with other departments to guarantee efficient highquality service delivery.
5. Support team wellbeing through coaching counseling and talent development.
Requirements
Bachelors degree preferred.
3 years in customer service with 12 years in a supervisory role.
Proven ability to analyze KPIs and drive performance.
Nativelevel English; additional European languages are an advantage.
Strong leadership conflictresolution and communication skills.
Familiarity with CRM/callcenter platforms and MS Office.
If you align with our mission and have the skills we need apply to be our Customer Service Supervisor today. Join us in our journey towards a sustainable future!
Location: Hungary
Type of Employment: Full-time
Employment Type
Full Time
