Director of Business Development

At MBK Senior Living were committed to putting people first our residentsandteam members. Exceeding expectations and enriching lives drives our daytoday. And its all powered by Yoi Shigoto a Japanese concept that translates to good quality work. Its more than a mantra. Its part of our companywide commitment to build trust set high standards and develop potential in ourselves and others!

Whether youre looking for a flexible parttime job or the pathway to a lasting career youll find it here at MBK Senior Livingand a whole lot more! When you join the MBK Senior Living team youll enjoy:

Impacting lives and building lasting relationships

Executing exceptional signature programs in dining fitness wellness and care

A supportive community team that encourages personal and professional growth and celebrates your

success

A funfilled energetic environment thats centered in hospitality and highquality service

Competitive salaries

Professional development training and personal coaching through our Mentor Buddy and Executive

Director in Training Programs

Education loan assistance & scholarships

Financial and legal services

Team Member discounts

Health and Wellness resources

Fulltime benefits include:

Rich benefits package including Medical Dental Vision and 401k matching up to 4

Childcare and eldercare assistance

Flexible spending accounts

If youre looking for a place where you can make an impact find purpose and joy and receive the training tools and support to reach your career goals look no further apply today!

Job Description

Job Summary: The Director of Business Development embodies Yoi Shigoto the good work by driving the sales efforts and outcomes of the senior living community. This hybrid role combines inside and outside sales focusing on community relationship building event coordination and salesdriven activities to showcase the benefits of senior living. Responsibilities include managing inquiries professional referral development first impressions and understanding market trends and updates. The Director of Business Development sets the stage for the community to be the senior living provider of choice from the very first contact. Successful candidates possess empathy curiosity drive commitment passion and the ability to create lasting relationships with prospects and professionals.

Supervisory Responsibilities:

N/A

Duties & Responsibilities:

• Makes inquiries from various channels (e.g. website referral agencies live chat) and enters detailed sales activities and notes within the CRM in real time.
• Follows specific MBK followup plans ensuring consistent communication and scheduling next steps according to Hot/Warm/Cold expectations.
• Maintains accurate and thorough CRM database management adhering to the mantra if its not in the database it didnt happen.
• Acts as the primary point of contact for prospects families or referral agencies until the movein process begins. Engages team members when necessary to advance the sales process.
• Collaborates with the Executive Director to ensure all team members understand sales is a shared responsibility providing training as needed.
• Conducts daily walkthroughs to ensure the community is ready for all guests addressing any updates required with the leadership team.
• Builds and maintains positive relationships with industry influencers and community partners to promote the community and attract residents:
• Conducts 710 weekly facetoface professional interactions with detailed followup logged in the CRM.
• Plans and conducts internal events and attends local market area events to showcase the community.
• Develops and executes a strategy to generate referrals and advance relationships with key referral sources.
• Creates updates and manages a quarterly Sales and Marketing Plan in collaboration with the Executive Director to generate leads build referral relationships and close sales.
• Evaluates market research trends and competition to adjust strategies and maintain competitiveness.
• Works with the Executive Director to price apartments and identify revenue opportunities.
• Coordinates and attends community events representing the community and promoting its image and services.
• Plans special events to create meaningful engagement with prospective residents families and referral partners.
• Conducts personalized tours tailoring experiences to align with prospects expectations.
• Provides concierge team members with relevant information regarding upcoming tours and assists in creating a positive first impression.
• Ensures a WOW experience for all visitors including prescheduled tours with personalized welcome signs.
• Supports marketing efforts by collaborating on unique collateral materials and leveraging analytics for planning.
• Maintains uptodate CRM information following MBKs followup plans and determining personalized strategies for each interaction.
• Oversees the Sales Assistant (if applicable) including training management evaluation and problem resolution.
• Conducts regular team meetings to align on sales and marketing initiatives.
• Ensures compliance with all federal state and local laws and regulations and community policies and procedures.
• Promotes a professional positive image of the community at all times.

Education Requirements:

• Bachelors degree or equivalent work experience

Experience & Requirements:

• Experience in senior living or a similar industry.
• Availability to work weekends evenings and flexible hours.

Required Competencies/Licenses/Certifications:

• Proven sales and marketing experience with a successful track record.
• Excellent written and verbal communication skills including public speaking and presenting to small groups.
• Proficient in Microsoft Office Suite and CRM systems.
• Valid stateissued drivers license and insurance.
• Ability to pass background clearances and health screenings including a negative TB test.

Physical Demands & Work Environment:

• Must be mobile and able to perform the physical requirements of the job bending kneeling stooping pushing pulling and repetitive motion.
• Ability to sit and work at a computer for long periods of time.
• Able to move intermittently throughout the workday and between divisions.
• Ability to lift/carry up to 30 lbs. and push up to 20lbs. as necessary.
• Some travel required.

Pay: $100000 $110000/annually

Inspiring people creating experiences and supporting goals are just a few ways MBK Senior Living creates a positive work environment. Its how we support our team members serve our residents and achieve our pursuit to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently the company owns and operates 35 Independent Living Assisted Living and Memory Care services in senior living communities throughout the Western United States. Were proud to have been ranked among the Top 50 Best Workplaces in Aging Services by Fortune magazine and certified as a Great Place to Work by the Great Place to Work Institute since 2017.

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status genetic information or other protected reason. Our company is committed to providing access equal opportunity and reasonable accommodation for qualifying individuals in employment its services programs and activities. To request reasonable accommodation contact.

Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding team members must not be considered an Excluded Party as defined by the U.S. Department of Health and Human Services any state Medicaid Programs and any additional federal and state government contract programs. If as a team member you learn that you are an Excluded Party at any time you must present your Excluded Party notice letter to your supervisor immediately.

Other Regulatory Requirements:If employed at one of our senior living communities team members must continually comply with certain laws and regulations that impact the company including but not limited to as applicable state licensing regulations the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Resident Rights as defined by the U.S. Department of Health and Human Services and any other federal or state laws relating to team members professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an Excluded Party as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition at all times during your employment all associates must be in compliance with certain laws and regulations that affect the company including but not limited to Resident Rights HIPAA State licensing regulations and those laws relating you an associates professional license.