Fraud Representative

About Us:

TaskUs partners with the worlds most innovative and disruptive brands to protect what matters most and help them thrive in an everchanging world. With over 25000 employees globally TaskUs has built a reputation for excellence offering toptier services across multiple industries. Were currently seeking a Fraud Representative to join our team and help uncover investigate and resolve fraudrelated activity. Our environment is fastpaced entrepreneurial and highly collaborative.

Note: You must reside within 60 mile radius of New Braunfels TX or Brownsville TX to qualify for this role.

About the Role:

The Fraud Representativeis responsible for conducting investigations into suspected fraud committed against supported clients and their customers. This includes proactively discovering potential fraud through indepth analysis of account activity generating reports and responding to reported claims of fraud. In this role youll be working directly with both internal teams and customers to detect and address fraud.

Your Fraud Investigator DaytoDay Will Involve:

• Investigating Suspected Fraud: Reviewing and investigating reports of suspected fraudulent activity across various accounts and platforms.
• Data Analysis: Utilizing data analysis techniques critical thinking and pattern detection to identify fraudulent activity.
• Customer & Internal Collaboration: Gathering information and documentation from customers and internal sources to build comprehensive fraud cases.
• Fraud Remediation: Correcting and remediating fraudulent activity and providing resolutions to affected accounts or individuals.
• Reporting & Documentation: Documenting the rationale and determination for each fraud report ensuring clear and thorough records are maintained for future reference.
• FollowUp: Regular followup with customers and internal contacts throughout the investigation process to ensure clarity and resolution.
• Confidentiality: Ensuring the confidentiality of all information gathered and maintaining strict privacy throughout the investigative process.
• Process Improvement: Assisting in the implementation of new processes procedures and fraud detection methods to enhance overall fraud prevention.

Some Things We Consider Critical for This Role (Fraud Investigator):

• Experience in Financial Crime Investigations: Background in fraud or financial crime investigations is required.
• Proficiency with Data Analysis: Strong understanding of data analysis techniques to identify patterns of fraudulent activity.
• Interpersonal Skills: Strong ability to develop and maintain productive working relationships with internal teams and customers.
• SelfDriven & Resourceful: Ability to work independently be persistent in investigations and maintain high productivity in a fastpaced environment.
• Communication & Analytical Skills: Exceptional written and verbal communication skills with a strong attention to detail.
• Technical Proficiency: Experience with Microsoft Office particularly Excel and Google Suite tools.
• Creative Problem Solving: Ability to think critically and come up with innovative solutions to complex fraud issues.
• Mac OS Experience: Familiarity with Mac OS is preferred.

Bonus Attributes:

• Ability to Work Under Pressure: Thrive in a highpressure fastpaced environment while maintaining a high standard of work.
• Adaptability to Change: Ability to quickly adapt to new processes technology and changing business needs.
• Experience with Consumer Reporting Software: Experience with tools like SageStream or LexisNexis is a bonus.

Why Join TaskUs:

• Be part of a dynamic team thats at the forefront of fraud prevention and investigation.
• Enjoy a collaborative and fastpaced work environment where your contributions make an immediate impact.
• Work for a company that values people over profits and prioritizes employee wellbeing.
• Access to comprehensive training career growth opportunities and competitive benefits.

TaskUs is an equalopportunity employer. Life is better with Us! Find out what it means to work for a company that puts people before profits.