Customer Success Representative
Customer Success Representative
Posted on :
26-07-2025
Employer Active
1 Vacancy
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Monthly Salary
1020 - 1020
Vacancy
1 Vacancy
Posted on :
26-07-2025
Job Description
This is a remote position.
Schedule:
Client Overview:
Join a thriving boutique consulting firm that specializes in software implementation and leadership development training. This growing company works with 35 established client accounts helping organizations maximize their potential through cutting-edge predictive analytics software and comprehensive training programs. Operating in a dynamic flat organizational structure you ll have direct impact on business growth while working closely with the founder and executive team. The company generates revenue through both recurring software partnerships and high-value training services creating a stable yet exciting environment for professional growth.
Job Description:
This is an exceptional opportunity to become the primary client relationship manager for a successful consulting firm s entire client portfolio. You ll be the trusted point of contact for executives and decision-makers across 35 accounts managing everything from onboarding new clients to driving retention and growth. Working in a collaborative entrepreneurial environment you ll wear multiple hats while building meaningful relationships that directly impact both client success and company revenue. This role offers the perfect blend of strategic relationship management and hands-on execution in a fast-growing business.
Responsibilities:
- Full-time US business hours
- Mondays to Fridays 9:00 am to 6:00 pm (Fixed Schedule)
- Client Timezone: Eastern Time (Massachusetts)
Client Overview:
Join a thriving boutique consulting firm that specializes in software implementation and leadership development training. This growing company works with 35 established client accounts helping organizations maximize their potential through cutting-edge predictive analytics software and comprehensive training programs. Operating in a dynamic flat organizational structure you ll have direct impact on business growth while working closely with the founder and executive team. The company generates revenue through both recurring software partnerships and high-value training services creating a stable yet exciting environment for professional growth.
Job Description:
This is an exceptional opportunity to become the primary client relationship manager for a successful consulting firm s entire client portfolio. You ll be the trusted point of contact for executives and decision-makers across 35 accounts managing everything from onboarding new clients to driving retention and growth. Working in a collaborative entrepreneurial environment you ll wear multiple hats while building meaningful relationships that directly impact both client success and company revenue. This role offers the perfect blend of strategic relationship management and hands-on execution in a fast-growing business.
Responsibilities:
- Serve as primary relationship manager for 35 active client accounts across software and training services
- Execute seamless client onboarding processes through HubSpot CRM system
- Manage email communications and respond to client inquiries with professionalism and expertise
- Coordinate and promote training opportunities workshops and educational events for clients
- Support both software contract renewals and training service sales initiatives
- Maintain detailed client interaction records and CRM documentation
- Create business trip agendas and event documentation for client engagements
- Provide exceptional customer support and troubleshooting assistance
- Collaborate directly with company leadership on client strategy and retention initiatives
Requirements
- Proven experience in customer success client relationship management or customer service roles
- Strong proficiency with CRM systems with HubSpot experience highly preferred
- Excellent written and verbal communication skills for executive-level interactions
- Demonstrated ability to manage multiple client relationships simultaneously
- Experience working in fast-paced entrepreneurial environments with diverse responsibilities
- Comfortable with both email and phone-based client communication
- Understanding of B2B relationship management and client retention strategies
- Self-motivated with strong organizational and time management skills
Benefits
Independent Contractor Perks:
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
ZR25535JOB
Requirements Proven experience in customer success, client relationship management, or customer service roles Strong proficiency with CRM systems, with HubSpot experience highly preferred Excellent written and verbal communication skills for executive-level interactions Demonstrated ability to manage multiple client relationships simultaneously Experience working in fast-paced, entrepreneurial environments with diverse responsibilities Comfortable with both email and phone-based client communication Understanding of B2B relationship management and client retention strategies Self-motivated with strong organizational and time management skills
Employment Type
Full Time
Key Skills
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