Claims Officer
Claims Officer
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Job Description
Claims Officer
Job No: 675644
Brisbane Inner Suburbs & CBD
Max Term Full Time
Insurance
Pay Band 3
Location: Brisbane Internal Only 12month secondment FullTime Commercial Fleet & Leasing
Are you passionate about delivering exceptional customer service and building strong relationships Do you thrive in a fastpaced collaborative environment where no two days are the same Were looking for a Claims Officer to join our dynamic Commercial Insurance team on a 12month secondment based in Brisbane.
As a Claims Officer youll manage inbound and outbound interactions with customers suppliers brokers and leasing clientsproviding expert support throughout the claims lifecycle. From assessing and managing claims to liaising with stakeholders youll be a trusted point of contact ensuring an outstanding claims experience.
This role is open internally nly
What youll do
- Manage endtoend claims for Commercial Fleet and Leasing clients ensuring timely and accurate processing.
- Provide exceptional service through proactive communication with customers brokers and stakeholders.
- Resolve issues and complaints with professionalism empathy and a customerfirst approach.
- Negotiate settlements and manage service providers to ensure costeffective claim outcomes.
- Maintain accurate records and ensure compliance with clientspecific guidelines and regulatory requirements.
- Contribute to team success through continuous improvement collaboration and personal development.
What youll bring
- Strong customer service background ideally in a highvolume or insurancebased environment
- Excellent communication listening and problemsolving skills
- Confidence in decisionmaking and negotiation
- Ability to interpret complex information and provide practical solutions
- Resilience and adaptability to change
- Strong time management and prioritisation skills
- A high standard of written business communication
- Commercial acumen and attention to detail
If this sounds like the opportunity you have been looking for apply online today! For more information please contact
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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