Care Coordinator
Care Coordinator
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Job Description
At Air Liquide Home Healthcare Canada we believe in patientcentered care and innovation. Were on a mission to help transform healthcare for the better. From advancing and digitizing our tools products and systems to forging meaningful relationships with our patients.
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health wellness and collaborative medicine.
Ready to be part of this global family of companies making a difference in the quality of life for patients around the world
How will you CONTRIBUTE and GROW
Respiratory Homecare Solutions is currently recruiting a highly energetic and motivated Care Coordinator in Calgary AB. The Care Coordinator provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments Oxygen and other respiratory services. As necessary contacting referral sources and customers to obtain further information to update and complete the electronic patient file.This role is primarily responsible for providing client support over the phone scheduling and confirming appointments with confidence and communicating with internal and external clients with a focus on exceeding expectations. This position is also responsible for data entry and scheduling appointments with confidence and accuracy.
Responsibilities:
- Uploading referrals into our internal system
- Building EMR records and patient databases
- Data coordination and maintenance of patient databases
- Conducting billing in TIMs
- Coordinating and booking appointments for patients
- Respond to all caller related inquiries with efficiency and appropriate urgency
- Answer phone calls provide test results schedule and confirm appointments for the clinic
- Handling patient interactions with a positive Service For Life attitude and high degree of professionalism to ensure constant lines of communication are maintained
- Ensure accuracy and attention to detail in all interactions and documentation
- Promote our culture of excellence
- Complete tasks efficiently thoughtfully and accurately with minimal supervision
- Demonstrate ability in conflict resolution problem solving and timemanagement
- Other duties as required
Are you a MATCH
- High School Diploma background or experience in Customer Service/Medical Office.
- Google Docs Sheets Gmail applications and Microsoft applications Keyboarding Skills 45 wpm).
- Strong experience with data management.
- Marketing and Sales skills are an asset.
- Bilingual is an asset.
Here is why you should join
- Competitive salary plus bonus and vacation.
- Competitive benefit flex package & pension plan.
- Standard working hours for better work/life balance.
- Tuition reimbursement & career development programs.
RHS Canada provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We
thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
Our Differences make our Performance
At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Required Experience:
IC
Employment Type
Full-Time
