Billing Call Center Representative

About Us

Inform Diagnostics a Fulgent Genetics Company is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology dermatopathology urologic pathology hematopathology and breast pathology.

Founded in 2011 our parent entity Fulgent Genetics has evolved into a premier fullservice genomic testing company built around a foundational technology platform.

Through our diverse testing menu Fulgent is focused on transforming patient care in oncology anatomic pathology infectious and rare diseases and reproductive health. We believe that by providing a wide range of effective flexible testing options in conjunction with bestinclass service and support we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise we aim to become a fully integrated precision medicine company.

Summary of Position

**This is a hybrid onsite position at our offices in Coppell TX. Per current policy the first 90 days of employment will require fully onsite attendance. After successful completion of the probationary period new hires may transition to a hybrid schedule of 2 3 days onsite per week. This policy is subject to change at the discretion of Inform Diagnostics executive leadership.**

The Billing Call Center Representatives are responsible for answering 80 100 inbound calls per day from patients doctors offices and insurance carriers using multiple resources to resolve inquiries while on the phone. Position requires a high degree of public and professional contact.

Key Job Elements

• Answers 80100 inbound calls per day from patients doctors offices and insurance carriers.
• Utilizes expert problem solving and customer service skills to respond to and resolve complex billing inquiries and problems including the handling irate patient calls.
• Uses multiple systems and the internet to research troubleshoot and resolve problems in order to address patient complaints.
• Ability to quickly access the needs of the caller and adapt self to address those needs maintaining a courteous manner at all times.
• Collects payments from patients for outstanding balances.
• Processes adjustments to accounts when applicable.
• Accurately and concisely document patient doctors office and insurance carrier feedback call summary and any resolution provided completed during each call.
• Identifies trends and takes action to help prevent customer dissatisfaction.

Knowledge/Experience

• High School Diploma or GED.
• Three to five years of relevant work experience in a highvolume healthcare billing/admissions/customer call center.
• Proficient in Microsoft Office Suite specifically Word Excel Outlook and general working knowledge of Internet for business use.
• Ability to work in a fastpaced deadline driven environment.
• Maintain a high standard of discipline and professionalism.
• Ability to work in a fast paced and deadline driven environment.

Environment

Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term qualified individual with a disability means an individual with a disability who with or without reasonable accommodation can perform the essential functions of the position.

Please note that Fulgent (and its affiliated companies including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question that choose to submit a resume or client information to our career page or to any employee of Fulgent will not be eligible for payment of any fee(s) and any associated shared data will become the property of Fulgent.