Call Center Group Chief
Call Center Group Chief
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Job Description
IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT CITY TAX AUDITOR CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT CITY TAX AUDITOR.
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly efficiently and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
The Treasury and Payment Services Division is responsible for overseeing all City payment websites the payment processing of tax returns property recording forms parking violation programs and the collection of delinquent accounts and oversees the agencys management of the Citys cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.
Payments Billing and Refunds is responsible for processing payments for property taxes and property-related charges business and excise taxes and parking and camera violations. The division is responsible for communicating amounts due maintaining the quality of departmental records and providing customer service to individuals seeking information on making payments or receiving refunds. Payments Billing and Refunds perform account adjustments and respond to refund inquiries from the public.
The Business Tax Adjustments & Customer Service Unit is seeking a highly motivated detailed-oriented and proactive individual to serve as Group Chief for the Business Tax Call Center.
Duties and responsibilities include but are not limited to the following:
-Supervise a team of auditors manage daily Business Tax Call Center operations and provide guidance to staff.
-Identify training needs and deliver on-the-job training to enhance team performance and technical proficiency.
-Review and resolve inquiries related to Business Tax and Excise Tax returns and payments utilizing over 12 different tax formats in the Business Tax & Collection System (BTCS).
-Prepare and process account adjustments to correct errors and issue the necessary correspondence to taxpayers.
-Review correspondence from taxpayers and other units regarding tax returns and payments and make appropriate adjustments to their accounts.
-Respond to 311 calls and assist taxpayers with inquiries and concerns related to notices payment discrepancies penalties interest refunds credits and e-serivce support.
-Ensure that all inquiries and resolutions are handled in compliance with applicable laws and departmental policies.
-Participate in testing enhancements special projects and upgrades to BTCS including annual updates and chatbot development.
-Perform special tasks as assigned by the Business Tax Director and the Assistant Commissioner of Payments Billing & Refunds.
Additional Information:
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
This position will require employees to have access to Federal Tax Information (FTI) and is subject to an additional background investigation before appointment. The candidate(s) will be required to pass the FTI background investigation as a term and condition of employment.
Note: Department of Finance City Tax Auditors are prohibited from performing any outside tax-related work and all other non-departmental work must be approved by the agency in advance of starting such employment.
CITY TAX AUDITOR - 40523
Qualifications :
1. A baccalaureate degree from an accredited college or university including or supplemented by 24 semester credits in accounting with at least one course each in auditing U.S. taxation advanced accounting and cost accounting; or
2. An associate degree or 60 semester credits from an accredited college or university including or supplemented by 24 semester credits in accounting with at least one course each in auditing U.S. taxation advanced accounting and cost accounting and two years of full-time satisfactory tax-related auditing or tax accounting experience; or
3. A four-year high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and 24 semester credits in accounting from an accredited college including at least one course each in auditing U.S. taxation advanced accounting and cost accounting and four years of full-time satisfactory tax related auditing or tax accounting experience; or
4. A satisfactory combination of education and/or experience which is equivalent to 1 2 or 3 above. Experience may be substituted for college education on the basis of one year of experience for each 30 semester credits. However all candidates must have at least a four-year high school diploma or its educational equivalent and 24 semester credits in accounting including at least one course each in auditing U.S. taxation advanced accounting and cost accounting.
SPECIAL NOTE:
To be eligible for placement in Assignment Level II individuals must have in addition to meeting the minimum requirements either one year of full-time satisfactory experience in Assignment Level I or two years of full-time satisfactory tax-related auditing or tax accounting experience.
To be eligible for placement in Assignment Level III individuals must have in addition to meeting the minimum requirements either two years of full-time satisfactory experience in Assignment Level II or three years of full-time satisfactory tax-related auditing or tax accounting experience.
To be eligible for placement in Assignment Level IV individuals must have in addition to meeting the minimum requirements either one year of full-time satisfactory experience in Assignment Level III or four years of full-time satisfactory tax-related auditing or tax accounting experience.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
