IT and Business Systems Analyst
IT and Business Systems Analyst
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Job Description
THE ROLE
Mulpha Australia is one of the countrys most strategic real estate debt and equity investors and leisure residential and commercial property development and retail and office sectors. We have an amazing portfolio of world class destinations businesses luxury properties and products.
In the role you will be responsible to assist the IT Team to provide strategic business analysis and support to critical business systems to all Mulpha entities. Supporting our Financial ERP system and major hospitality SaaS solutions this is a critical 2nd level support role.
Key responsibilities will include but not limited to
- Collaborate with stakeholders to understand business objectives and requirements.
- Analyse business processes and identify areas for improvement.
- Gather document and validate business and functional requirements.
- Develop user cases process flows and other documentation to support business needs.
- Provide technical assistance and support for incoming queries and issues related to computer systems software projects and SaaS based products.
- Conduct user acceptance testing (UAT) and ensure system solutions meet business needs.
- Accurately document customer needs in the designated ticketing system
- Strong knowledge and support in Windows 11 Office 365 and Active Directory and other SaaS based products.
- Knowledge in Microsoft Power Automate and API
- Assist in Hospitality specific IT Support Tools including Point of Sale Solutions and Property Management systems.
- Support system conversions upgrades enhancements.
- Establish documents test and communicate appropriate disaster recovery emergency procedures to follow when computer system(s) are inoperable.
- Ensure best Cyber practises are followed.
- Document all issues in 1st level support ticket system update and ensure issues are closed off.
- Maintain integrity of the asset register ensuring our fleet is properly documented and kept up to date.
- Ensure business processes are written upgraded and maintained as required.
- Develop Business cases and or Product Matrixs to support ongoing support and implementation of new IT Systems
YOUR BACKGROUND
- Minimum 3 years experience in similar role
- Experience in IT Helpdesk support.
- Effective communication and experience in transitioning processes and procedures during systems implementations
- Strong troubleshooting skills
- Analytical and methodical mindset
- Proficient in the use of Microsoft Office and Visio
- Exceptional analytical and conceptual thinking skills.
- Excellent documentation skills
MULPHA BENEFITS
At Mulpha you can enjoy a range of benefits including:
- Hotel and Dining Discounts
- Birthday Leave
- Lifestyle Platform with 400 retailer discounts
- Salary Sacrificing/Financial Education and benefits.
- Career Progression/Mulpha Academy/Study Assistance
- Wellbeing Hub/Healthcare Discounts/Employee Assistance Program
- Free Car Parking/Car Parking Discounts at some of our Offices/Venues
APPLICATIONS
Apply online today. We look forward to receiving your application
Required Experience:
IC
Employment Type
Full-Time
