Head of Process & Systems

Working at Mercell

At Mercell were on a mission to revolutionise public procurement making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. Thats what were all about.

With a dynamic culture built on continuous growth trust and collaboration Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Your Mission

As the Head of Process & Systems you will play a vital role at the intersection of operational strategy and execution within Mercell. Reporting to the VP of Sales & Revenue Operations you will drive the design optimization and governance of core processes and systems that underpin Mercells go-to-market and revenue-generating functions.

This is a cross-functional leadership role focused on transforming operational workflows driving scalable system architecture and championing a data- and process-driven culture to support our growth objectives. You will collaborate closely with Sales Customer Success Finance Marketing and IT to ensure alignment consistency and efficiency across the commercial stack

About the Role

You will be responsible for architecting and continuously improving the systems and processes that power our commercial engine from CRM and CPQ workflows to post-sales operations and reporting infrastructure. Success in this role requires balancing long-term strategic planning with the precision and focus to manage day-to-day operations across a fast-growing SaaS organization.

Key Responsibilities

Process Design & Governance

• Develop document and optimize end-to-end processes across Sales Customer Success Finance and Revenue Operations.
  

• Own and evolve the commercial & revenue process architecture to ensure compliance scalability and alignment with business goals.
  

• Establish a robust framework for continuous improvement change management and stakeholder alignment.
  
  

Systems Ownership & Integration

• Lead the administration and strategic evolution of key systems such as Hubspot (CRM) MonetizeNow (CPQ) Netsuite (ERP) Snowflake/Tableau (BI) and other critical GTM tools.
  

• Define system requirements support cross-functional implementations and maintain data integrity across platforms.
  

• Partner with IT and external vendors to ensure seamless integrations and efficient automation across the tech stack.
  
  

Collaboration & Strategic Planning

• Translate business needs into system enhancements and process improvements.
  

• Act as a key partner to Sales Finance Customer Success Finance and Marketing to ensure cross-functional process alignment.
  

• Contribute to strategic initiatives including forecasting revenue planning and commercial system scalability.
  

• Serve as a bridge between commercial teams and technical teams translating business priorities into functional execution.
  

Who You Are

You Thrive On

• Solving complex operational challenges with precision and creativity.
  

• Working at the intersection of people process and technology.
  

• Scaling systems to match the pace of company growth.
  
  

Key Traits

• Analytical & Systems-Minded: Comfortable navigating data and translating insights into process improvements.
  

• Structured & Methodical: Brings structure to chaos builds frameworks that scale and delivers repeatable outcomes.
  

• Collaborative & Curious: Strong interpersonal skills with the ability to influence without authority.
  

• Outcome-Driven: Focused on delivering measurable business impact not just activity.
  

Required Qualifications

• Ideally 5 years of experience in Process Excellence Revenue Operations Business Systems or Management Consulting with operational focus.
  

• Proven experience leading cross-functional projects and implementing process and system improvements.
  

• Strong proficiency in CRM CPQ ERP and BI systems (e.g. Hubspot MonetizeNow Snowflake/Tableau).
  

• Demonstrated track record of improving commercial processes in a fast-paced SaaS or tech-enabled environment.
  

• Strong communication skills including the ability to influence senior stakeholders.

Preferred Qualifications

• Experience in a B2B SaaS subscription or recurring revenue model.
  

• Certification in Lean Six Sigma or similar process methodologies.
  

• Experience with integration projects or managing system migrations.

• Bachelors or Masters degree in Business Operations Engineering IT or a related field.

Why Join Mercell

At Mercell we are passionate about enabling smarter public procurement through innovative SaaS solutions. This is your opportunity to play a critical role in building scalable best-in-class operations that support our mission and growth. If youre a systems thinker who thrives on operational complexity and business impactthis is your seat at the table.

Start date: As soon as possible
Duration: Full time
Workplace type: Hybrid remote / Fully remote
Location: Utrecht Netherlands or other Mercell offices
Application Deadline: 08.08.2025. However do not wait to submit your application - we will read applications and talk to potential candidates as we receive them

What we Offer

As a growing technology company we are committed to taking care of our employees through initiatives such as hybrid work to support your work-life balance health and insurance plans (may differ per country/office) pension plans paid parental leave social happenings and competitive salary packages. Please see to get more insights on what to expect of perks benefits and culture when joining Mercell.

Has this sparked your interest

Then we cant wait to have you join our mission and look forward to receiving your application!

If you have any questions for this position we are happy to chat with you. Please reach out to the Hiring Manager Rakendra Curpad VP Sales & Revenue Operations.
Email:

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.