Bilingual Customer Service Representative Federal
Bilingual Customer Service Representative Federal
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Job Description
Position Type:
PermanentIf youre looking for a fulfilling career that can make a real difference in your life and the lives of others youve come to the right place.
As a national health solutions partner we put people first in everything we do and that begins with our team of 8000 professionals who bring a crosssection of diverse life experiences and career expertise to Medavie. By collaborating and innovating together our employees are creating industryleading solutions in insurance primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest and its reflected in our awardwinning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth flexible work options meaningful experiences and supportive leadership. Medavie is where employees can be their best selves feel they belong and achieve their full potential. Be part of it by applying for a position with us today.
Our Mission to You
Certified as Canadas Top 100 Employers Medavie Blue Cross offers a career where you will experience meaningful rewarding work in a purposecentered inclusive environment. Our team of 2100 professionals excel through our shared values: compassion responsibility adaptability innovation and community spirit and as a nonprofit organization we are proud to give back to the communities. At Medavie Blue Cross we foster a culture of openness understanding and a sense of belonging where everyone can bring their true selves to work.
Building our future talent network:
We are always on the lookout for great talent like you! People with determination passion and curiosity who are excited about the idea of being the first point of contact for our company.
We are hiring for upcoming classes and are looking to build a network of Customer Service Representatives. If you are a critical thinker love providing an amazing customer experience and are ready to start your career in an awardwinning company culture with caring leaders and teams resources and opportunities to unleash their full potential lets talk!
Apply to this posting and if you are selected for further consideration we will be in contact with you
Motivated by helping others
In this role you will provide support and service to our providers and memberswhere you will have the opportunity toeffectively problem solve and contribute positively to a team environment. Your objective in this role is to ensure that the person making the inquiry receives the highest level of customer service possible.
Far from your typical contact center experience we have some of the highest employee satisfaction scores in the whole company.
We offer:
Comprehensive health and dental plan that is 100 employer paid effective on your first day
Monday to Friday shifts ending at 10 pm AT / No overnights / No weekends!
We offer an extensive virtual paid training program ensuring you are prepared to hit the floor and take calls.
Opportunities for career development and advancement
Emphasis on work life balance providing wellness benefits health resources and fitness center discounts
We will send you the necessary equipment you will need to get started!
ShortTerm Incentive Program which recognizes your contribution to our success
What you need to succeed:
The ability to work varying shifts between 7am 10pm Monday to Friday
You like helping people this is nonnegotiable;
You are a good communicator through email and phone you are clear concise and friendly;
Whatever it takesattitude you like a new challenge every day;
You have training and education and/or relevant working experience in customer service or health and at least a high school diploma;
Ensure you are able to concentrate have high attention to detail and sit while using a computer and on a headset for prolonged periods of time
Those who have 2 years with Contact Centre experience and enjoy this industry have proven to be verysuccessful in our environment;
Strong technical aptitude you can multitask and navigate between multiple software applications simultaneously while ensuring you continue to support the caller at the same time;
You can handle the good and challenging calls;
You are good at problemsolving master you understand the callers needs and learn quickly how to get the best results in any environment.
Must be fluently Bilingual (English and French) both written and verbal inorder to provide services to our customers and communicate with internal stakeholders in both official languages.
Security Clearance:
In conjunction with our contract with the Federal Government you will be required tohave Reliability Status Clearance (Enhanced Level B) through the Public Works and Government Services CanadaDepartment prior to your first day.This includes; Fingerprinting Criminal Record Check and Credit Check.
Shift Requirement:
Training hours: Monday Friday 8:00am 4:15pm AT)
After training you will be provided with a schedule working 7.5 hours a day MondayFriday Evening shift to start. We have shift bids based on seniority as per business needs (normally 24 times a year)
Our Centres support providers/members from coasttocoast and our core hours are 7am 10pm AT
Home Office Requirements:
Private working area must have a locked door secure locked perimeter doors and a locked office space in a controllable environment
You must have a secure quiet distractionfree work environment without any conflicting responsibilities during your scheduled work time
You must always ensure your ework space is secured before walking away
Remote work requirements:
Employees must connect to an approved home internet network
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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment retention advancement and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process please email: .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
