Credit Collections Coordinator

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Moving people. Shaping the future. At Otis we take pride in leading the industry we founded. Theres never been a better time to join our team as we continue our journey as an independent company. We are the leader in elevators escalators and moving walkways.

Summary:

If you thrive in a fastpaced environment and are looking for an opportunity to develop your finance career then we have a great opportunity for you. We are seeking a motivated analytical selfstarter to contribute to our continued legacy of financial strength. Specific responsibilities for this position include:

What youll do:

• Address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives.

• Resolve complex issues.

• Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the company.

• Executes Otis collections process to maximize collections while managing retention.

• Executes the collection process by prioritizing activities across client accounts

• Identify disputes and resolve is possible or involve the correct department to resolve disputes as quickly as possible.

• Prepare statements and other supporting documentation as necessary to generate prompt customer payments and manage AR portfolio

• Communicate with internal and external customers through meetings direct phone calls and emails to ensure they are aware of the account status.

• Record all activity using designated reporting tools.

• Coordinate with internal and external stakeholders to follow up on collections.

• Reviews and works to resolve past due AR within assigned area of responsibility including internal/external escalation as required.

• Manges relationship with customers to ensure favorable payment and minimize the possibility of bad debts.

• Keep customer contact information current in our systems phone numbers fax numbers and email addresses.

• Prepare data for monthly regional collection meetings.

You should have:

• 3 years of relevant work experience

• Must have excellent communication style in both written and verbal

• Experience collecting for high volume B2B AR portfolios (over 2000 invoices on the monthly Trial Balance)

• Driven to perform well in fastpaced environment

• Process & detailoriented

• Fluent in numerous computerbased collections applications

• Highly organized and punctual

• Respects accountability expectations

• Able to work well in teams with colleagues at all levels of the organization

• Able to stay focused on achieving targets whether working independently or in partnership with colleagues

• Professionally conscientious in personal presentation and communication skills

Education / Certifications:

High school diploma required. AA/AS degree preferred.

Location / Work Arrangement:

Hybrid: Working out of a branch office 23 times per week.

We want to hear about your own rare talents if you possess qualifications that you feel would make you uniquely qualified for this role tell us more in your cover letter!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.

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