Aftermarket Customer Service Specialist with German 65591

Aftermarket Customer Service Specialist with German

SPX Flow globally and locally:

SPX FLOW Inc. manufactures and supplies engineered flow components process equipment and turnkey systems. The Company offers 20 brands of pumps valves mixes air dryers hydraulic tools homogenizers separators and heat exchangers filtration solutions as well as aftermarket parts and services.

SPX FLOW serves food and beverage health and industrial manufacturers bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX Flow solutions

SPX Flow has been established for over 100 years! Headquartered in North Carolina we have operations in more than 25 countries and a broad global customer base. Our 5000 employees worldwide innovate to design deliver and service highvalue solutions for our customers.

As a world leader in sustainable solutions weve launched projects at our facilities to save energy and reduce waste and we engineer efficiency into our products and technologies to help our customers do the same. We currently hold more than 550 patents worldwide and roughly 44 of them are related to sustainability and clean technology

About the role:

SPX flow at Manchester United Kingdom is looking for Aftermarket Customer Service Specialist with German language

As an Aftermarket Customer Service Associate you will be a significant part of our Aftermarket Mixers growth working in global and crossdisciplinary teams to deliver mixer projects for all industries across the Americas and beyond. Responsible for ensuring orders are entered in a timely manner proactive communication with representatives and customers and receipt of bestinclass customer service to the customer. This role will be integral in reducing our total time to deliver (TTD) with a target that meets or exceeds customer expectations. This role will collaborate heavily with front end teams (i.e. Commercial Sales Channel Partners Application and Order Engineers) as well as Operations (i.e. planning purchasing etc. to ensure agitator components and assemblies arrive to customers and affiliates around the Globe in spec on time and in full (ISOTIF).

About your responsibilities at SPX Flow

• Ensures that Aftermarket orders are being processed efficiently focusing on reducing the TTD (timetodeliver) as compared to the existing established benchmark(s). Order Entry twice daily and assessing any blocks that might hold up progress on an order.
• Processes C4C incoming customer communications on a daily basis and maintain a 24 hours response time.
• Assigned to breakdown service and rapid response orders to ensure we deliver aligned with organization commitments to customer. You will work with Global Facilitation Lead to minimize order risks
• Ensures proactive order status updates for aftermarket orders are communicated to customers channel partners and commercial teams to ensure the most accurate and uptodate information is being shared with endusers and to manage expectations.
• Answering incoming phone calls which are shared with GMO customer service team.
• Proactive communication to customer would include but not limited to order status invoice listing and any necessary documentation pertaining to orders.
• Collaborates with Applications Engineering Leader to ensure order reconciliation and scope are clear at the time of order entry and applicable to Aftermarket orders
• Collaborates frequently with GMO functions including but not limited to Planning Purchasing Manufacturing Assembly orders are delivered to customer expectations
• Collaborates with Global Facilitation Lead Planning and purchasing to evaluate the need for vendor outsourcing to meet delivery expectations
• Help to determine the most efficient delivery of required mixer components to ensure ontime delivery during customer breakdown situations.
• Proactively work with channel partners application engineers and others to increase quote conversion for runrate quotes that have completed
• Other duties as assigned

This is a visible role where you can expect to build relationships with a variety of key contacts including:

• Engineering team
• Sales team
• Operations team
• Service and Manufacturing teams

About you

KNOWLEDGE SKILLS & ABILITIES

• Works independently with minimal guidance.
• Fluent in German
• Able to prioritize and multitask in an everchanging manufacturing and salesbased environment.
• Excellent interpersonal communication skills both written & verbal.
• Strong ability to collaborate with multiple departments across the globe (including both internal and external (customer) contacts)
• Highly proficient in Microsoft Office (Excel)

EDUCATION AND EXPERIENCE

• Associate Degree in Business Administration or related experience in Customer Service role
• Strong organizational skills
• Experience in performing both routine assignments and projects with elevated complexities
• ERP System Knowledge (SAP/Epicor/others)

About your benefits

• Home office options and flexible working to accommodate all employees.
• Performance & recognition programs.
• Bonus structures (depending on company and personal performance).
• Family friendly policies.
• Genuine progression and development opportunities with a global organization.
• Healthy minds and healthy lives resources.
• Retirement savings plans with company contributions.
  

About the company globally

At SPX FLOW sustainability is more than a buzzword. Its a way forward. We improve theworldthrough innovative sustainablesolutions.

Check out our sustainable solutions here: here

We put people first creating opportunities for everyone and we give back to our communities too. Our team members are what make SPX FLOW special.

Next steps

Does it sound as your next job Be our solution in the making and apply now!