Customer Care & Service Scheduling Specialist
Customer Care & Service Scheduling Specialist
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Job Alert
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USD 19 - 23
1 Vacancy
Job Description
Be the Hero Our Customers Deserve. Join the HomePro Team Today!
HomePro Technologies a leader in smart home automation security systems and media installation solutions in the DFW area is growing and were looking for motivated professional and customer-focused individuals to grow with us.
Were hiring Customer Care & Service Scheduling Specialists who are passionate about providing best-in-class customer experiences and have the drive to grow their careers in a fast-paced cutting-edge industry.
If youre looking for more than a job if youre looking for a place to contribute be challenged and truly make an impact we want to hear from you.
What Youll Do:
As a Customer Care & Service Scheduling Specialist you will serve as the frontline ambassador for the HomePro customer experience. Youll bring clarity support and solutions to every customer interaction.
Key Responsibilities:
- Customer Care Support: Serve as the first point of contact for customers needing assistance with their HomePro systems.
- Service Scheduling: Coordinate service technician appointments for residential and home builder clients.
- Tier One Technical Support: Troubleshoot basic technical issues and provide first-level support before escalating to our dedicated Tech Support Specialists.
- Escalation Management: Handle customer concerns with professionalism ensuring a timely and empathetic customer outcome.
- Customer Experience Improvement: Provide feedback and insight to help HomePro improve its service operations and ensure we always take care of the customer.
What Were Looking For:
Desired Qualifications:
- 13 years in a customer support scheduling or coordination role (preferably in tech installation or service industries)
- Strong communication and problem-solving skills
- High attention to detail with excellent organizational abilities
- A proactive and positive attitude with a willingness to learn and grow
- Basic understanding of smart home media or security systems (preferred but not required)
What Youll Bring:
- A customer-first mindset
- A desire to be part of a supportive team
- A professional approach to communication and resolution
- A commitment to improving the customer journey
- The drive to grow personally and professionally with a company that invests in its people
Why Join HomePro Technologies
- Work with innovative technologies in home automation and security
- Career advancement opportunities in a growing company
- Professional and supportive team culture
- Ongoing training and development
- Make a real impact in the lives of our customers
Compensation & Benefits:
- Competitive salary
- Health dental and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Ongoing training and growth programs
Apply Today Be the Hero HomePro Needs!
Ready to make a difference and be part of a company thats leading the way in home technology Submit your resume and a brief cover letter explaining why youre the right fit.
Lets shape the future of smart living together.
Employment Type
Full Time
