Custtomer service with Dutch
Custtomer service with Dutch
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Job Description
Join a leading multinational tech company and support premium members of one of the worlds most popular streaming platforms. If youre customer-focused tech-savvy and eager to work in sunny Portugal this is your opportunity!
Location: Lisbon Portugal
Work model: On-site
Employment type: Full-time
Industry: Technology Streaming Services
Languages: Dutch (C1) & English (B2)
Compensation: Base salary bonuses relocation support
Responsibilities:
Communicate with users via phone email and chat
Troubleshoot issues and provide clear helpful solutions
Resolve inquiries efficiently within set timelines
Escalate complex cases when needed to other departments
Document actions and categorize bugs or technical issues
Collaborate with teammates to ensure customer satisfaction
Maintain and update relevant administrative forms
Requirements:
Native/fluent in Dutch (C1) and fluent in English (B2)
Strong written and verbal communication skills
Ability to simplify complex or technical concepts
Resilient solution-oriented and calm under pressure
Team player who can also work independently
No previous contact center experience required
Offer Includes:
Competitive salary based on experience and performance
Meal allowance
Transportation allowance
Private health insurance
Yearly performance bonus
Relocation support & help finding accommodation
Rotational shifts from MonSat (between 7AM8PM)
A creative friendly and multicultural team
Tools and guidance to grow your career
Ready to be the voice behind a world-class streaming experience Apply today and start your Lisbon adventure!
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Employment Type
Full Time
